Maximize sales leads. Manage Distribution for the RV Division, handling the USA and Canada. Handle logistics and comply with all California labor laws and OSHA standards. Handle all escalated part, purchasing and shipping issues, to meet the needs of our internal/external customers. Manage associates in an efficient manner to ensure achievement of business objectives, successful resolution of customer complaints, product quality improvement issues, dealer relations and human resources. Hire and train staff, scheduling, forecasting, preparing budgets, developing and implementing approved policies, procedures and standards, to achieve business objectives and enhance consumer satisfaction. Implemented training programs tailored specifically to our associates needs to enhance our customers’ service experience, while steadily improving associate call performance. Create and develop the Electronic Parts Catalog. Parts research, order entry and dealer accounts. Had another career in retail management.