I have over 4 years’ experience working in customer service. I have extensive knowledge of principles and methods for showing, promoting, and demonstrating exceptional customer service, including, excellent communication, problem solving, and professional phone skills to achieve customer satisfaction. Customer complaints are resolved in a professional manner. Powerful telephone skills, able to establish immediate trust and confidence. Patient and sensitive to customers needs and apprehensions. Ability to work effectively in a multi-task, high volume environment. Proficient in Microsoft Word, Excel, Power Point and Outlook.