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Receptionist/ Assistant

A customer-oriented and highly-motivated professional with excellent qualification in Customer Service, Training, Office Support and Management.
Command outstanding communication and interpersonal skills, quickly establishing a strong rapport with clients from diverse economic and social backgrounds. 
Employ outstanding problem-solving skills to address and resolve all manner of customer inquiries and concerns. Deliver a history of reliability, dependability and integrity.

Oversee a staff of 5 employees. Conduct training sessions in customer service, security and guest services policies and procedures. 
Handle multiple responsibilities at the Guest Services and Security Department, including customer service.
Participate in weekly meetings with department managers. 
Administrations duties, such as filing, data management, drafting and editing memos. Implementing, coding -decoding visitor and employee photo badges, creating profiles for new hire.
Innovative problem solver; team building; developed and implemented new service policies to increase customer satisfaction. 
Provide high level customer service on the phone and in person - including greeting, consulting, check-in/out from visitors. 
Resolve issues/complaints from employees and guests
Create and maintain permanent, temporarily and visitor badges
Work independently  
Welcome on-site visitors and announce/direct visitors to appropriate individuals 


Oversee a staff of 10 employees and interns at this internationally renowned shopping/dining destination. Conduct training sessions in sales, customer service, and guest services policies and procedures. Write 4-week training reviews of concierges.
Handle multiple responsibilities at the Guest Services Department, including customer service, sales, inventory control, and restocking items for sale. Participate in daily meetings with department managers. Assist with office administrations duties, such as filing, data management, drafting and editing memos.

Head - VIP Concierge of ACCESS Suite

Quality Management specialist with extensive management experience. Strong interpersonal skills with certification in "Quality Auditor" and "Internal Auditor". Innovative problem solver; team building; developed and implemented new service policies to increase customer satisfaction.

Manager in Quality Management

Find out detailed information about Sascha Spaeth, Receptionist/ Assistant in Mission Viejo, CA

Sascha Spaeth: Receptionist/ Assistant in Mission Viejo, CA

Sascha Spaeth

Amadeus Data Processing

South Coast Plaza

Munich International Airport

Hoga