Numerous years of customer service with a background in sales and leadership. Demonstrates great attention to detail and accuracy in both written and oral correspondence. Effectively Supervises team ensuring daily duties are completed. Thinks outside of the box; implements initiatives such as team trainings and documents to drive quality and efficiency within organization. Product Knowledge Specialist, supports and trains new hire and existing employees. Experience adhering to strict deadlines and scheduling. A critical thinker and adept decision maker leading to successful job results; strong problem solving skills. Expert at interacting with people developing a rapport creating customer loyalty. Able to work productively in a team/individual setting. Experienced with many computer applications and programs; repairing and troubleshooting IOS & Windows based devices resulting in customer resolution. Proficient user of Microsoft Office Suite.