Bike

Golf

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Tech

Triathlon

Wake

Yoga

Health & Fitness

I have 10 plus years experience in customer service.

Skills and Achievements:

 Demonstrated ability of contributing to teams 
10+ years’ consistent job history
Knowledgeable in Microsoft Office programs
Excellent communication & organization skills
Extensive customer service/admin. asst. training 
Familiar with FileMaker & Photoshop
Expert in customer service & correspondence


•	On-boarded and trained three full-time customer service representatives on all functions of their role
•	Processed timesheets, performed periodic employee performance reviews and implemented new business rules and regulations as needed
•	Created and designed seven policy and procedure manuals for the company’s customer service roles
•	Performed quality audits for all newly-entered customer orders and compared and contrasted sales to payment ratios
•	Organized and provided documents, profit reports and information to the business owner
•	Created and maintained active customer files in FileMaker
•	Handled and screened telephone calls and emailed correspondence from clients and merchants
•	Processed client orders, invoices and payments
•	Created design proofs in Adobe Photoshop and entered customer order data



Customer Service Manager

•	Answered telephone system for the purpose of screening calls, transferring, calls, responding to inquiries and/or taking messages
•	Distributed items within the workplace for the purpose of ensuring receipt to addressee and/or providing materials to clients and staff
•	Greeted clients as they entered the business in order to respond promptly to inquires; and/or direct individuals to appropriate location in accordance with established procedures
•	Performed general secretarial and clerical functions in support of office operations
•	Maintained reception area materials and re-ordered stock items when needed
•	Completed daily accounts receivables/payable and delivered bank deposits


Receptionist

•	Answered phones, scheduled appointments and coordinated client/pet check-in and check-out activities
•	Directly assisted with the daily care of all boarded animals, including but not limited to, administering required medications, feeding and clean-up

Find out detailed information about Catherine Elmore,  in Oceanside, CA

Catherine Elmore:  in Oceanside, CA

Catherine Elmore: in Oceanside, CA

Catherine Elmore

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