Fashion

Lifestyle

Moto & Powersports

Outdoor

Skate

Snow

Surf

Swim

Marketing

Merchandising

Production

Surf/skate

Customer Service Represenative

Sierra Coker is a young, creative, and enthusiastic individual attending the Fashion Institute of Design and Merchandising. She has gained knowledge and skills such as, communication, leadership and time management from working in the retail industry. With personal interest for motocross and outdoor sports, Sierra wishes to work as a Merchandise or Line Manager in the action sports industry.

-Manage large amounts of incoming calls and emails
-Identify and assess customers’ needs to achieve satisfaction
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents through NetSuite

-Open and maintain customer accounts by recording account information
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
-Maintain financial accounts by processing customer adjustments
-Recommend potential products or services to management by collecting customer information and analyzing customer needs

Customer Support Ambassador

-Collaborated with business sales team to provide proper solutions to meet and exceed customer needs and close sales
-Successfully oversaw product launches, merchandising, and staff adherence to proper sales procedures 
-Developed and implemented merchandising displays to better market and increase sales on high profit margin products
-Provided training resources in P.O.S., product knowledge, customer service, merchandising, and sales


Assistant Manager

-Assisted in site optimization by performing audits of apparel, product information, and categorization of top apparel fabric products
-Responsible for arrangement of sales floor with focus on advertising new clothing
-Ensured that all visual and merchandising standards met the company expectation
-Provide competitor feedback and company info via weekly merchandise reports


Department Merchandiser

-Successfully assisted customers with product selections and purchases, e-service transactions
-Achieved daily sales goal by cross-selling and promoting additional products and services
-Collaborated with managers, team members, and vendors to achieve the company’s customer service expectation
-Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism


Sales Associate/Cashier

-Gained experience in Excel, Microsoft, Word
-Maintained spreadsheets
-Learned the daily use of Quickbooks
-Answered phone calls and emails


Receptionist

Find out detailed information about Sierra Coker, Customer Service Represenative in Santee, CA

Sierra Coker: Customer Service Represenative in Santee, CA

Sierra Coker

100%

Spy Optic, Inc.,

Wildfox Couture

Nordstrom

Nordstrom

Russel Coker Inc.

Fashion Institue of Design and Merchandising