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eComm Site Operations Coordinator

eComm Site Operations Coordinator | Marketing Social Media Coordinator | Experienced in Customer Service | Background in Action Sport and Outdoor Industry

I strive to join a team where my skills, experience, passion, personality and hard work can contribute to a greater cause.   

Responsible for operational tasks associated with general site maintenance including site updates, image and content uploads, product details and third party tools 
Lead processes associated with product data, image processing, web platform administration, asset management tools, front end and development work
Key connecting partner to marketing, content, creative, international, customer service and merchandising teams
Monitoring communication and work between project stakeholders, ensuring projects run smoothly within eComm, Marketing and Creative teams
Supporting onsite CMS Merchandising team with sorting and adjusting categories, editing product imagery, and cleaning up product information
Aiding in QA/UAT partnering with UX, Creative and Development teams
Creating and administering coupon codes and promotions within eCommerce platform


Manage all Social accounts: scheduling, publishing and community engagement using Percolate, Hootsuite, Trello, etc.
Established weekly, monthly and seasonal reporting for global channels forming KPI’s
Collaborate cross-functionally to align Social assets with GTM + Key Stories utilizing Adobe Suite for formatting, editing, etc.
Worked closely with Digital Design team to brief for social assets
Coordinated National & Global giveaways collaborating with Marketing, Sales and Retail teams for the end customer
Revamped blog; bi-weekly updates coordination between Creative and eComm team assisting on strategy 


Social Media Coordinator

Fielding 100+ calls and emails per day
Sales and Service order entry/ revisions/ cancellations, order status updates, inventory check, service assistance 
Fraud + Order Management
Worked with Global eComm team to implement CyberSource as a Fraud Management tool   
Reduced Chargeback Rate from 10% to under 1% + maintained
Social Media Community Management
Reduced Social Response Rate from 10 hours to 4 hours


Customer Service Representative 

Packaging, stickering, and pulling orders.
Biannual Outdoor Retail Trade Shows: Sales Representative .


Warehouse Generalist

Establish strong personal relationships with clients to encourage customer loyalty. 
Comply with all Point-of-Sale policies and procedures.
Assist in the maintenance of all inventory in the stockroom and on the selling floor.


Retail associate

Find out detailed information about Madison Scott, eComm Site Operations Coordinator in Cardiff By The Sea, CA

Madison Scott: eComm Site Operations Coordinator in Cardiff By The Sea, CA

Madison Scott

prAna

Nixon Inc.

Nixon Inc.

GSI Outdoors

Summit + Fields

Southern Oregon University