• Handled domestic, and International Customer orders
• Processed EDI transactions successfully converted data to orders.
• Ensures purchase orders were processed based on sales priorities.
• Coordinated shipping timeliness, audited corrections to minimize delays processed cancellations and re-orders
• Chargeback's
• Managed all credit card transactions
• Submit orders to the factor for approval
• Managed a team of 4 personnel, supervised, supported, trained hired and counseled
• Followed internal marketing and supply chain guidelines while managing input item setup information into account.
• Uploading styles in to Shopify
• Created a distributor's specific templates and online portals.
• Order entry and responsible for daily order entry and processing.  Processed for international logistics.
• Collect payment specific to each stage of order processing.
• Conducted, facilities and coordinated weekly meeting between suppliers, team members and at all level of management
• Negotiated delivery extensions as needed,
• Provided a daily Open Orders Report and shipped orders to forecast report with regularly reviewed and evaluated processes
• Identify areas in need of efficiency improvements and make recommendations for adjustments and new processes to increase productivity and efficiency.

Customer Service Manager

• Processed EDI transactions successfully converted data to orders.
• Ensures purchase orders were processed based on sales priorities.
• Coordinated shipping timeliness, audited corrections to minimize delays   processed cancellations or chargebacks.
• Managed a team of 8 personnel, supervised, supported, trained hired and counseled
• Followed internal marketing and supply chain guidelines while managing input item setup information into account.
• Created a distributor's specific templates and online portals.
• Order entry and was responsible for daily order entry and processing.  Processed for international logistics.
• Collect payment specific to each stage of order processing.
• Conducted, facilities and coordinated weekly meeting between suppliers, team members and at all level of management
• Negotiated delivery extensions as needed,
• Provided a daily Open Orders Report and shipped orders to forecast report with regularly reviewed and evaluated processes
• Identify areas in need of efficiency improvements and make recommendations for adjustments and new processes to increase productivity and efficiency.

Customer Service Specialist

• Processed daily operational support for EDI related activities including but not limited to transaction monitoring, supporting trading partner
• Provide superior customer service support, via all forms of communications email, website, telephone and supporting my other team members
• Delivered daily communications and translation functions to ensure the accuracy.
• Researched missing or delayed documents through the VAN (value added network)
• Ensured and reviewed all outbound documents
• Worked to develop and create new partner relationships,
• Managed internal web portal in conjunction with third party EDI systems
• Processed test files to provide feedback on accuracy and completeness.
• Addressed test data and create required translation maps for business processes based on the business need and requirements.

EDI Analyst

• Implemented, and coordinated EDI transmissions between retailer, manufacturer, and IT technical support team.
• Oversaw the accuracy, timely shipping and delivery for all merchandise.
• Reviewed retailer chargeback log and reports.
• Created a root cause report for chargeback's and follow through to ensure chargeback did not re-accrue.
• Managed UCC128 Barcode label and UPC coding.
• Established and maintained new and existing client base by retail criteria.
• Maintained and ran order maintenance reports as required.
• Worked with new relationships trading partners setting up web base portal and third party EDI systems
• Processed test files feedback on accuracy, compliance, received and transmitted proper documents as required.


Salary: Available upon request

EDI/Customer Service Manager

Find out detailed information about Jackie Givens,  in Los Angeles

Jackie Givens: in Los Angeles

Jackie Givens

Chargeback's

InStyler

Fresh and Easy LLC

J&F Design/Bobby Jack