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Community Operations Data Analyst and Access Representative

I am passionate about the physical, mental and spiritual body. It started very early in my life growing up as a ballet dancer. I professionally trained in classical ballet for nearly 24 years. In college I picked up a minor in psychology because I yearned to know more facets of the human body. After three ACL reconstructive surgeries due to overtraining as a dancer I became aware of the spiritual aspect of the body as it suffered tremendously throughout the three surgeries and recovery time. I turned to yoga as recovery and since then have relied on it to work on my physical, mental and spiritual health. I have discovered the benefits of being outdoors, yoga, swimming, kayaking and I can look forward to healthy and a fulfilling life. The next page is passing on these benefits to my yoga students and those in the world who are interested!

At one of the most forefront social media companies I deal directly with Facebook users. I specialize in re-securing users’ accounts after a malicious hack, lost email, forgotten password or inability to pass reset captchas. As a member of the highly specialized Community Operations department (limited to the Austin office) I investigate access-related trends and report and discuss inefficiencies with my team. As a team Quality Reviewer I assess the overall quality of responses sent by fellow team members and grade the level of empathy they utilized in addressing users’ issues, therefore being well versed in all company policies and the ability to determine right from wrong. As an access team Game Plan Leader: I am responsible for delegating the daily work assignments, creating solutions to problems that arise with fellow team members, communicating work flow issues that arise with upper management and tracking coworkers’ productivity for the team.


Find out detailed information about Kristen Francomano, Community Operations Data Analyst and Access Representative 

Kristen Francomano: Community Operations Data Analyst and Access Representative

Kristen Francomano

Pro Unlimited for Facebook

Butler University