To whom it may concern,
I am writing to apply for the Customer Service Lead at Nixon, Inc. My career experience has mainly been in the supermarket industry where I held various positions with increasing degrees of responsibility including store director. In this position, I was responsible for total store operations with an emphasis on providing the highest level of customer service at all times. I have extensive experience in personnel management as my responsibilities included hiring, training, evaluating and conducting disciplinary investigations as needed. I completed Six Sigma Black Belt Training and led project teams in improving processes realizing savings of a minimum of one million dollars annually. I earned a Bachelors in Science degree in Business Management from the University of Phoenix and a Human Resources Management Certificate from Cal State San Marcos. I most recently filled a temporary contract position as a Human Resources Coordinator with PIRCH in San Diego where I conducted reference verifications, DMV driving background checks among other human resources tasks and responsibilities.
I believe that I will be an asset to the Nixon team due to my experience and expertise in providing exceptional customer service. I can handle difficult situations in a positive manner as well as the ability to work with little or no supervision. I have a passion for assisting others having volunteered in many different roles, my most recent as a Disaster Team Leader for the American Red Cross assisting clients with immediate needs at scene of house fires. I am also bilingual in the Spanish Language.
I look forward to speaking with you to discuss my qualifications in more detail. Please feel free to contact me at any time with any questions you may have.