Fashion

Lifestyle

Customer Serice Specialist

Accomplished, talented and solutions focused professional offering business service.  Has record of achievements within all facets of customer service management. Proactive, energetic and success-driven individual with strong commitment to excellence; known for solid organizational leadership.

•	Order entry
•	Cleaning order system; canceling style backorders, dropped styles, no stock and old purchase orders
•	Sending customer order confirmations
•	Allocate orders
•	Pick tickets
•	Create spreadsheets for payments received and balance owed
•	Customer support via email and phone
•	Sales support
•	Process credit cards
•	Issue RA’s and CM’s




•	Research and create spreadsheets
•	Marketing and ad sales
•	Offer quotations and negotiations
•	Write articles/blogs 
•	Social media page maintenance and updates
•	Email and phone correspondences with customers and sales
•	Create invoices
•	Collections
•	Process credit cards
•	Create shipping labels
•	Schedule pick ups


Independent Contractor

•	Support and collaborate with 2 sales representatives on all customer relations for the east coast territory
•	Manage 27 customer accounts by overseeing all communication and logistics 
•	Communicate with major buyers and specialty accounts via phone and email
•	Generate reports and enter purchase orders into the AS400 database 
•	Review and process all EDI purchase orders in a timely manner
•	Thorough knowledge of customer service systems and procedures


Customer Service Coordinator

•	Was the sole customer service person when started
•	Focused on developing and executing strategic customer service policies for the growing company
•	Created a procedure and training manual to guide new hires on day-to-day operations
•	Hired, developed and trained new customer service representatives 
•	Managed all customer service and shipping staff 
•	Supported and coordinated with a sales team of 3
•	Communicated with major buyers and specialty accounts via phone and email
•	Coordinated with production team to ensure on time deliveries
•	Responsible for making recommendations after analyzing sales and shipping reports 
•	Collaborated and assisted operations team with inventory maintenance
•	Processed major store orders, both manual and EDI 
•	Processed orders for credit approval 
•	Examined vendor manuals to ensure vendor compliance was consistently followed 
•	Developed and created order and return policies for company website


Customer Service Manager

•	Hired as office manager and was promoted to the Customer Service Manager position
•	Supervised receptionist, date entry clerk and warehouse personnel 
•	Monitored all specialty and major customer orders for entering and shipping 
•	Submitted orders to factor for credit approval 
•	Provided pick tickets to warehouse to ship open orders 
•	Responsible for all billing and invoicing 
•	Ordered major department store price tickets 
•	Provided support to team of 3 sales reps 
•	Created customer and inventory reports


Find out detailed information about Lakinna Be, Customer Serice Specialist in Chicago, IL

Lakinna Be: Customer Serice Specialist in Chicago, IL

Lakinna Be

RE/DONE Denim

Self

MGT Industries

FAM LLC

Quantum Concept, Inc

University of Phoenix