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QA Analyst

· Experience with software, hardware, and game development QA. 
· ADHOC, stress, smoke, black box, and testrail testing experience. 
· Able to accurately and efficiently QA multiple tasks, each with different deadlines and POCs. 
· Comfortable speaking about Oculus’s brand and products.

· Worked closely with stake holders representing Microsoft Office and Office 365 to execute social media strategy.
· Managed social media channels (Twitter, Facebook, LinkedIn) on Microsoft’s behalf.
· Office 365: 641K followers and Microsoft Office: 1.38M followers on Twitter.
· Monitored conversations across social media mentions in real-time through engagement, escalation, or documentation.
· Responded to complaints, requests, and mentions of advocacy in social media in real-time.
· Maintained a consistent voice across channels aligned with branding, target audience, and legal guidelines.
· Discovered trending topics, community needs, and interests.
· Experience using social analytical tool such as Sprinklr to create social media reports and aggregate data to inform marketing.

Social Media Manager

· Managed multiple social media campaigns such as the Crohn’s & Colitis’s CCFA 2016 Flag Football Tournament at Century Link Field.  
· Created, implemented, and oversaw campaigns strategically planned for company events and PR. 
· Experience using social media analytical tool such as HubSpot to create social media reports to understand trend. 
· Responsible for Company’s Social Media outlets such as Twitter (1.4K followers), YouTube, and Facebook (1.4K followers). 
· Experienced pushing tweets/posts regarding company events and or company related articles while maintaining a strict brand voice and legal guidelines across all platforms. 
· Shot and edited promotional videos using my own camera, audio equipment, and video editing software.  
· Efficient in Adobe: Photoshop, Illustrator, Premiere Pro, and After Effects. 
· Used proprietary software to make digital smart maps for big box venues like Target, Meijer, Staples, and Lowes. 
· Promoted after eight months.

Social Media Content

· Experience educating the public on animal conservation with public talks of over 50 to 100 people. 
· Performed customer service in person about general animal questions, complaints, and answering general inquiries from the public. 
· Created and implemented enrichment activities and toys for the animals. 
· Public talks regarding enrichment and conversational efforts on lions, small Asian otters, and sloth bears. 
· Responsible for the “Giraffe and Elephant Feeding Experience” aimed at educating the public in conservation and anatomy. 
· Experience in effectively communicating and working alongside volunteers in order to make the best visitor experience possible. 
· Cash handling experience.

Exhibit Attendant

Find out detailed information about Giorgio Guerra, QA Analyst in Lynnwood, WA

Giorgio Guerra: QA Analyst in Lynnwood, WA

Giorgio Guerra

Oculus VR

Microsoft

Point Inside

Woodland Park Zoo

University of Washington