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Project Manager

Talented Project Manager focused on process improvement and on-time delivery of all projects, looking to apply their knowledge of software development and customer service. Dedicated team player skilled in agile development practices who operates efficiently and creatively in fast-paced environments.

Implemented Agile Development practices within company to increase overall productivity and visibility for stakeholders.
Developed monthly resource utilization and performance reports to facilitate team discussions for process improvement.
Created a new development request process for Support and Sales teams to communicate customer needs to Product and Development teams.
Directs all phases of new software application projects, from analysis to production implementation for internal and external teams.
Facilitates project meetings and retrospectives.
Monitors, escalates, and delegates issues among development team.
Administers and manages Atlassian applications company-wide for Cloud instance.

Effectively managed a high-volume of inbound and outbound customer e-mails and calls.
Identified, troubleshooted, and escalated customer account issues efficiently. 
Managed bulk account creation and/or changes through SQL database.
Trained new clients on account creation and effective practices. 
Assessed and analyzed opportunities for process improvement.

Technical Account Specialist

Maintained high standards of customer service during peak hours. 
Promptly and professionally handled guest concerns and complaints.
Trained and on boarded newly hired associates. 
Assisted with managing of shifts and employees.


Level 7 Associate

Find out detailed information about Rachael Bumb, Project Manager in Irvine, CA

Rachael Bumb: Project Manager in Irvine, CA

Rachael Bumb

Rate-Highway, Inc

Rate-Highway, Inc

In-N-Out Burger

Arizona State University

Orange Coast College

University of California, Irvine