Tech

Lead Account Coordinator

Accomplished Office Coordinator with over five years of experience eager to utilize organizational skills, leadership abilities, and project management knowledge within a Project Coordinator position.

Coordinated between management, students, and multiple department to provide resolution to student inquiries and send out individual stipends totalling to thousands of dollars.

Supervised up to 10 subordinates to consistently achieve work objectives. Completed quality assurance reviews with subordinates and improve their QA scores through better knowledge and work habits.

Maintained 98% Quality Assurance score, among the highest in the department. Inspected batched stipends totalling over $1,000,000 for inaccuracies. 

Designed training program for a department merge along with a team of other leads. Trained a class of 15 associates in many different subjects including new software use, new procedures, and Financial Aid regulation. 

Overhauled project risk plans through conducting interviews, information gathering, and analysis. Revamped certain processes that led to increased efficiency in my department.

Organized daily workload to satisfy inbound student calls but also created appointments to introduce Students with various payment options including Financial Aid, tuition reimbursement, military assistance, and more. Calls lasted anywhere from 30 minutes to over an hour. 

Analyzed the financial status of students to determine approximate cost of attendance along with amount of financial aid available. Excellent customer service skills translated to no major issues with any assigned students.

Utilized various resources to retrieve data including Federal Student Aid, COD, in order to properly interpret and advise students of the most up to Financial Aid information.


Financial Services Advisor

Find out detailed information about Said Hofiani, Lead Account Coordinator in El Cajon, CA

Said Hofiani: Lead Account Coordinator in El Cajon, CA

Said Hofiani

Bridgepoint Education

Bridgepoint Education

Ashford University

San Diego State University