ACHIEVEMENTS + QUALIFICATIONS
+ 13 years in sales management and automotive services
Managed, trained, and mentored employees in technical repair and customer service excellence
Achieved high growth of + 20% over prior year (2009; 2010; 2011)
Awarded and recognized for breaking gross sales records across multiple months/quarters
SKILLS + EXPERIENCE
Interview, Hire, Coach, and Oversee sales and service team, including writing and performing annual performance and weak point analysis reviews.
Oversee all P&L objectives and work at driving sales while reducing costs where possible.
Represent my store at annual summits held by corporate where we exchange tactics and procedures and our successes and shortcomings.
Sourcing outbound events and hosting monthly events at the retail location.
Working one on one with salesman on sales tactics and how to close deals, and capture additional sales where possible.
Motivate salesman to reach their goals and receive higher bonus incentives.
Responsible for meeting monthly sales budgets and develop plans to reach set performance targets.
Responsible for career growth of all candidates to advance them in their pay structure, both in sales and service.
Share knowledge and proven sales techniques amongst trainees to educate them how to sell products and services we offer.
Oversee front-office and front-office staff, ensuring excellent customer service experiences
Ensure storewide compliance with applicable local, state, and federal regulatory bodies such as the California BAR, OSHA (Occupational Safety), and various environmental rules.