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Manager, Sales, Tech, Service Writer

ACHIEVEMENTS + QUALIFICATIONS

+ 13 years in sales management and automotive services 

Managed, trained, and mentored employees in technical repair and customer service excellence

Achieved high growth of + 20% over prior year (2009; 2010; 2011)

Awarded and recognized for breaking gross sales records across multiple months/quarters


SKILLS + EXPERIENCE

Managerial:

Interview, Hire, Coach, and Oversee sales and service team, including writing and performing annual performance and weak point analysis reviews.

Oversee all P&L objectives and work at driving sales while reducing costs where possible.

Represent my store at annual summits held by corporate where we exchange tactics and procedures and our successes and shortcomings.

Sales:

Sourcing outbound events and hosting monthly events at the retail location.

Working one on one with salesman on sales tactics and how to close deals, and capture additional sales where possible.

Motivate salesman to reach their goals and receive higher bonus incentives.

Responsible for meeting monthly sales budgets and develop plans to reach set performance targets.

Training:

Responsible for career growth of all candidates to advance them in their pay structure, both in sales and service.

Share knowledge and proven sales techniques amongst trainees to educate them how to sell products and services we offer.

Customer Service:

Oversee front-office and front-office staff, ensuring excellent customer service experiences 

Legal compliance:
Ensure storewide compliance with applicable local, state, and federal regulatory bodies such as the California BAR, OSHA (Occupational Safety), and various environmental rules.

Daily managing of scheduling, Daily opening and closeout / cash drawer balancing procedures. Maintain awareness of local competitors and market trends. Counsel employees on how to improve in areas that need it / people development. Maintain an inventory overhead of around $150k. Maintain a shop service calendar with scheduled appointments for 40-60 vehicles on a given week, depending on type of job performed and available work hours. Utilize knowledge in the field of gasoline and diesel mechanics performance modifications to sell aftermarket products. Utilize knowledge and hands on experience of aftermarket modifications to 4x4 Trucks, Jeeps, and SUV’s to train incoming individuals on all aspects of modifying and troubleshooting all types of suspensions, chassis, differentials, drivetrain, performance modifications, accessory parts, tires, wheels, and lift kits. Also how these modifications affect a vehicle when installed and how to explain this to a customer in layman's terms. Provide

Daily managing of store, its employees, and assigning daily duties. Daily opening and closeout / cash drawer balancing procedures. Help train salespeople to improve their individual sales numbers and advance in their position. Enforce corporate policies and procedures. Schedule and maintain the shop service calendar with incoming jobs. Utilize knowledge in the field of gasoline and diesel mechanics performance modifications to sell performance products. Use personal experience and knowledge of aftermarket modifications to 4x4 Trucks, Jeeps, and SUV’s to train incoming individuals on all aspects of modifying and troubleshooting all types of suspensions, chassis, differentials, drivetrain, performance modifications, accessory parts, tires, wheels, and lift kits. Also how these modifications affect a vehicle when installed and how to explain this to a customer in a way an inexperienced person can understand. Provide written estimates for parts and labor modifications as well as general re

Store Manager

Daily managing of scheduling, 5 staff members, and assigning daily duties. Daily opening and closeout / cash drawer balancing procedures. Using motivational techniques to get employees to reach their designated sales goals to help them advance in their position. Analysing store sales figures, projections, goals, and working plans to arrive at those goals. Research, develop and implement marketing strategies to grow sales. Plan monthly in store sales to be a success using multiple strategies, as well as off site sales planning. Maintain awareness of local competitors and market trends. Enforce corporate regulations and procedures. Counsel employees on how to improve in areas that need it / people development. Responsible for career growth of assistant manager candidates. Maintain an inventory overhead of around $220k, including the handling of incoming and outgoing shipments. Maintain a shop service calendar with scheduled appointments for multiple services to be performed using individ

Specialized in generating sales from wholesale customers across the US. Improved my knowledge of suspension modifications and its properties when installed on today’s popular pickup trucks. Provide technical support and troubleshoot issues by phone to customers when needed. Open new business accounts of a $100k+ volume revenue per year as well as maintaining existing accounts. Work with Microsoft excel and Microsoft Word to build informational spreadsheets using formulas and special formatting. Improved multi-tasking skills to handle multiple technical and customer service inquiries at once while using correct judgment and thinking on my feet. Travel to sales events to support the brand.

National Sales, Customer Service, Tech Support

Find out detailed information about Nicolas Sanchez, Manager, Sales, Tech, Service Writer in Portland, ME

Nicolas Sanchez: Manager, Sales, Tech, Service Writer in Portland, ME

Nicolas Sanchez

Outlaw Offroad

Off Road Warehouse

4 Wheel Parts Performance Centers

Pro Comp Suspension

Grossmont Highschool