Andrew Barb

Andrew Barb

Customer Service Extraordinaire

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Summary

Experience
Special Events Department In-N-Out Burger
Special Events Department
Company NameIn-N-Out Burger
Dates EmployedJan 2016 – Dec 2017 Employment Duration2 yrs
Built, designed, and maintained registration sites on the Cvent platform for 70 company events.
Coordinated all technology needs for company sponsored events serving 20,000+ associates.
Collaborated with other departments and provide support for all registration needs.
Planned, managed, and executed company-sponsored events with budgets ranging from $8,000-$140,000.
Reviewed and negotiated contracts with facilities and vendors.

Information Technology In-N-Out Burger
Information Technology
Company NameIn-N-Out Burger
Dates EmployedAug 2012 – Jan 2016 Employment Duration3 yrs 6 mos
Provided corporate users necessary support with hardware setup, software, and general IT questions.
Assisted in developing and enforcing best practices for all users to maintain productivity and security.
Provided top-tier customer service while troubleshooting and problem solving to save the company time and resources by resolving the issue remotely at home or in the office, dispatching internal maintenance technicians, or scheduling outside vendors.
Worked successfully on 10-15 calls per hour while concurrently reviewing progress of previous issues and maintaining documentation of action plan and results.
Proficient in proprietary SQL based systems and partnering with operations in investigating discrepancies of sales numbers, inventory, and cash management.

Customer Service Department In-N-Out Burger
Customer Service Department
Company NameIn-N-Out Burger
Dates EmployedOct 2007 – Aug 2012 Employment Duration4 yrs 11 mos
Worked autonomously while answering 50 customer e-mails and 100 calls per eight-hour shift while maintaining the highest degree of accuracy.
Utilized verbal and written communication skills to efficiently address immediate customer concerns and ensuring all concerns were resolved.
Researched and consulted with management if more customer assistance was needed to ensure all issues were resolved.

Store Associate In-N-Out Burger
Store Associate
Company NameIn-N-Out Burger
Dates EmployedOct 2004 – Oct 2010 Employment Duration6 yrs 1 mo
Promoted six times over three years with increasing levels of responsibility while working diligently to hone and develop my skills to perpetuate the cornerstones of In-N-Out Burger: Quality, Cleanliness, and Friendliness.

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