Bike

Fashion

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Friends and family

Live music

My dog!

Store & Community Manager

I obtained a Bachelor's Degree in Retail Merchandise Management. In addition to my education, I have ten enjoyable years of retail and service experience, six of which includes being a former Burton employee in the areas of Inventory Control, Visual Merchandising and Customer Service.


Lead the highest volume store for Lole in the United States.
Manage luxury apparel store in ski resort destination.
Actively analyze and adapt all store operations with seasonal
increases/ decreases in trac.
Recruit sta and train on store procedures and company policies.
Organize in-store weekly events with resort community.

Performed opening and closing store procedures.
Delivered essential customer service and product knowledge.
Replenished sales oor and process shipments as needed.

Retail Supervisor

VISUAL MERCHANDISING
o Increased exposure of interior displays by seasonal changes, business needs, and trends 
o Strategized with management top visual techniques to rise sales
o Controlled window installments and in-store displays 
o Accountable for all social media reports 
INVENTORY LEAD
o Monitored inventory levels 
o Delivered merchandise reviews daily
o Responsible for shipping and receiving 
o Trained management and new hire on inventory control methods
o Handled order requests for customer replacements, store warranties and supplies 
CUSTOMER SERVICE
o Operated a Point of Sale cash system, processed payments, refunds, exchanges, and gift cards
o Helped increase store sales goals on a monthly, quarterly, and yearly basis 
o Upheld strong product knowledge, customer and market dynamic
o Completed proficient telephone and email etiquette rapports with management


Inventory and Visual Merchandiser

o Assisted in studio outgoing deliveries, training interns, and assisting other departments
o Fulfilled press merchandise requests for digital, print, and celebrity dressings
o Circulated press releases featured in editorials, magazine covers, and red carpet events
o Analyzed inventory through database tracking systems


Public Relation and Brand Communications Intern

Find out detailed information about iliana castellano, Store & Community Manager in Truckee, CA

iliana castellano: Store & Community Manager in Truckee, CA

iliana castellano

Lole

Lole

Burton Snowboards

Eddie Borgo

International Academy of Design and Technology