Outdoors

Boardsports

Technology

Mobile/Helpdesk Support Specialist

Boardsports enthusiast with over 10 years of technical and customer support experience. Looking for my next great adventure!

Manage and deploy mobile devices and computers to employees nationally. Respond to and triage IT helpdesk tickets as they are received. Resolve and distribute fixes to software/hardware issues. Purchase and inventory devices and corresponding peripherals.

Troubleshoot and perform diagnostics on Apple hardware/software. Deliver hands on demonstrations of Apple's line of products and third party accessories. Served as mentor to new hires and current employees for training and team building. 

Technical Specialist

Served as overnight lead for customer support team. Coached customer support representatives on best practices. Created training materials distributed company wide.


Support Lead

Charged with leading Small Business Sales within retail store. Organized new product launches. Facilitated continued training for employees on emerging technologies. 

Retail Sales Consultant

Provided customers with advice on mobile solutions best suited for their needs. Maintained organization of department to streamline operations.

Mobile Sales Consultant

Operated store and managed sales team. Handled customer escalations. Created incentive programs to drive sales and increase revenue. Maintained inventory across multiple stores.

Manager

Find out detailed information about Phil Jaycox, Mobile/Helpdesk Support Specialist 

Phil Jaycox: Mobile/Helpdesk Support Specialist

Phil Jaycox

Arco Construction

Apple Inc

Square Inc

AT&T

Best Buy

T-Mobile