I have had a highly successful and productive career with over twelve years of experience in customer service and management. I have developed highly effective time management skills and excel at diffusing difficult client situations. I am highly skilled in conflict-resolution, coaching, advanced negotiating and influencing, judgement, decision-making and problem solving, with a high level of professionalism in both written and oral communications. I have a unique style of coaching to the individual, which has proven to be successful as evident by overwhelmingly positive feedback from leadership and those I manage. I have developed customer service training material focusing on EQ that has been implemented company-wide and has had tremendous success. Because of my keen attention to detail, passion for people, and innate analytical and problem solving skills, I bring a unique perspective with a focus on delivering measurable results that will benefit the company.