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Customer Lending Representative

Seeking to attain a challenging position within a growing company where I am able to utilize my experience and training to the fullest and acquire further knowledge.

Provides customer service to potential borrowers by verifying information provided on the online loan inquiry; answering questions pertaining to loan services; offering assistance; and identifying customer’s goals and objectives.

Processed UB and HCFA claim forms, adjudicated for provision of deductibles, co-pays, coinsurance maximums and provider settlements for PPO and indemnity plans.
• Performed data entry of claims into processing system.
• Completed audit of CPT and HCPCS coding for accuracy.
• Resolved problems resulting from claim settlement.
• Performed analytical research of claim overpayments and submitted request for refunds.
• Followed adjudication policies and procedures to make sure proper payment of claims.
• Generated correspondence in request for refunds, medical records, appeals, etc.
• Providing customer service to members, providers, billing departments, Medicaid, Medicare and other third-party payers in a timely manner on the subject of claims, benefits and eligibility.
• Logged telephone calls in system and performed follow up on open issues.

Claims Support Analyst

Find out detailed information about Nicola Buckle, Customer Lending Representative in Fullerton, CA

Nicola Buckle: Customer Lending Representative in Fullerton, CA

Nicola Buckle

loanDepot

UMR/United HealthCare Group