VP of Wholesale Sales and Operations

• Responsible for wholesale sales teams in US, UK, Asia and Italy
• Responsible for global sales support team
• Responsible for liquidation of aged inventory through different channels of distribution.
• Manage monthly sales projections, profit margins, production projections along with accounting, finance and inventory planning teams.
• Manage and delegate responsibilities to team in sales support, customer service, and logistics.
• Coordinate and implement new streamlined processes that improve operational efficiency and effectiveness.
• Enhance communication lines to improve information flow for team members.
• Manage and coordinate finished allocations in enterprise resource planning and inventory management systems
• Conducted training for international sales teams and customer service on company procedures and regulations.
• Directed the creation and launch of numerous systems to enhance efficiency of operations.
• Analyzed data and recommended improvements for processes which increased productivity by 40%.
• Monitor and analyze sales activities to ensure accuracy of data.
• Maintained and coordinated inventory planning on global scale to ensure product delivery and availability.

• Managed and supervised customer service department for all domestic and international accounts.
• Resolved and managed inquiries on all customer accounts.
• Directed and trained product managers on orders and operations for domestic and international accounts.
• Analyzed and managed monthly sales projects, profit margins, production projections to improve operations and shipping.
• Monitored and analyzed bookings and margins to plan import flow.
• Collaborated with domestic and import managers to manage production and shipping.
• Directed finished goods allocation of domestic accounts and shipments of imports production to international accounts.
• Analyzed and managed all accounts to ensure accuracy and efficiency of information and production.

Director of Customer Relations

• Coordinated and directed all operations of $35 Million private label business with MMG.
• Managed all monthly transactions from MMG to ensure accuracy.
• Organized and led factory inspections and approvals of inventory before placing production.
• Monitored and coordinated the placement of product orders with factories.
• Managed factory operations, freight forwarders, and MMG logistics team to ensure on time drop ship deliveries of products.
• Oversaw all activities related to making products for all international and domestic accounts.
• Reviewed financial statements and financial reports to measure productivity and costs and implemented solutions to improve processes.

Operations Manager

• Coordinated and analyzed shipping projections, confirmations, and work in process (WIP) status to ensure monthly and quarterly goals were met.
• Served as a liaison between Los Angeles and New York office sales, production, finance and distribution team.
• Created and implemented new policies and operational guidelines for customer service department to increase staff's ability to support sales executives and wholesale accounts.
• Coordinated and managed all communication flow among IT/MIS, production, sales, credit and other departments to increase accuracy of information.
• Approved and monitored returns of products and tracked all relevant data.
• Recruited, hired new employees and conducted performance evaluations for customer service department.
• Provided support to internal and external business accounts.
• Followed processes and procedures to ensure the profitability, productivity and efficiency of the business divisions.
• Analyzed order confirmations from accounts to ensure orders were entered properly.
• Resolved discrepancies, units mismatch, style, color, and price issues ensuring that order adjustments are reflected and communicated to accounts.

Customer Service Manager

Find out detailed information about Gloria Herrera-Iturbe, VP of Wholesale Sales and Operations in MONROVIA, CA

Gloria Herrera-Iturbe: VP of Wholesale Sales and Operations in MONROVIA, CA

Gloria Herrera-Iturbe

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