Assistant Manager Admin & Executive Assistant to Directors and HR Co-ordinator

•   12 years of experience with ICICI Bank in Customer Service of which 4 years in auditing of
Banks processes, 3 years in handling Escalations to Senior Management/RBI/Ombudsman, 2
years leading phone outbound banking team & 3 years as phone banking officer and 6 years
experience in Public Limited Company. Overall 18 years work experience.
•   Have led direct as well as cross-functional teams, developing the ability to motivate teams and
being a good people manager.

Current Key Responsibilities
• Updation and uploading of Offers, Costings & Drawings of all Internal (Domestic) & Export
(International) customers of the Company into Pentasoft System for easy availability and access of documents.

• Data Preparation done for reviving the old lost customers for generating more enquiries i.e., lost customers being identified by comparing with current customers data and updations
done with respect to their company name, contact no. and email id for identifying and reviving them and thus generating new enquiries from them.


• For monitoring the companies Product Quality & keeping a tab on the TAT taken for manufacturing of each product conducting 'Customer Satisfaction Survey' for Internal
(Domestic) & Export (International) customers. This activity is being carried out every
year by emailing 'feedback survey' form to the customers requesting for their relevant
feedback on the said parameters. After the feedback is received, acknowledgement mail
sent to the customers informing them that, some corrective action would be taken, as well


as keeping track on the Feedback Survey status i.e. whether feedback is received from the customers or not. Once the feedback data is received from all the customers statistical
analysis presented in the Sales Team meeting for making the team aware on the loop
holes they could work upon for enhancing the customer experience.

• Maintaining current record in regards to the contact details & designation of both Head
Office and Vapi employees.

• In case of any new employee recruitment, co-ordination done for creation of candidates
email id, PC requirements, visiting cards creation and for issuance of Identity Cards for newly joined candidate. Also induction done in regards to the Companys profile, timings
etc.

• Documents drafting carried out for responding to Internal/ External Customers/
Shareholders of the company, Board Meeting, Audit Committee and Remuneration
Meeting held in the office premises. Also, preparation of Affidavits/ Memos, Emails, Letters pertaining to Banks prepared from time-to-time basis. TDS Certificate sorting,
tallying work carried out for account departments.

•   Customers current contact and address details list maintained for dispatching of Diwali
Greetings, New Year Calendars and for 'Samwad' (Bulletin Quarterly Magazine of the Company).

•   Maintaining the Itinerary, visit records & preparation of Customer Visit Report for Directors.

•   Co-ordination with Training Institutes i.e., Confederation of Indian Industry (CII) & National Institute of Industrial Engineering (NITIE) for arranging Training sessions for
conducting of training programmes for both Head Office & Vapi employees.

• Co-ordination done with Travel Agencies for Airline and Hotel bookings for Directors of the Company as well as for International Customers.

•   Co-ordination with candidates for fixing Interview dates and timings in regards to the requirement in Nariman Point -Head Office as well as for Vapi Factory.

•   Co-ordinating with Advertising Agencies for placing vacancies related advertisements in newspapers on timely basis.

•   Reviewing of the company's website i.e., www.modison.com on timely basis with regards to the current activities content updation and old redundant content removal.

•   Creation of company 'Modison' Account on Social Networking sites i.e., 'Modison'
account created on Social Networking sites like LinkedIn, Twitter and Facebook for promoting the company on global level.

•   Maintaining monthly Sales records of Domestic and Export Sales figures achieved as well as Silver rate tab kept from my end on daily basis.

? Keeping a track of calls/ messages received in Directors absence.
? Exhibition participation emailed on behalf of Directors to all the customers informing

Front desk executive

Office Assistant

Key Responsibilities
• Responsible for Analyzing quality of data extracted from various systems.
• Handling data requirements for various projects conducted for getting feedback from customers.
• Uploading scores of various surveys on the Bank's site for internal viewing.
• Handling Retail & Corporate Audit of resolution of customer's complaints at corporate
office.
• Audit of escalated complaints received to Head Service Quality.
• Coordinating with Business and service intelligence units for actionable.
• Coordinating with customers to take feedback on quality services.
• Sampling for audit for statistical weighted sample size.
• Calculating Quality scores for business units.
• Preparing presentations for various products based on quality audit.
• Auditing & Reviewing the Banks Processes, in respect to modifications required for better
cost benefit analysis.

Achievements
• Ensuring timely and complete data submission.
• Responsible for Reviewing the Banks New Processes pertaining to all products eg: Credit
Card, Liabilities, Webtrade etc. before the same are passed to the Technology team for implementation and making the same live in the system.

Assistant Manager

Key Responsibilities
• Responsible to achieve sales targets through outbound calls.

• Lead team of telecalling executives by providing them training of soft skills, product knowledge,
& helping them close the sales.

• Work with product team of relevant products to understand the features of new product launch.

• Maintain high level of quality sourcing.

Achievements
• Awarded "Best Team leader" for the Year 2005.

Team Leader Card & Deposit Outbound Sales

Key Responsibilities
• Responsible to handle customer queries regarding various retail products of ICICI Bank, ICICI
Prudential Life Insurance.

• Ensure cross sell of products.


Achievements

• Awarded best team player for the year 2004.

Phone Banking Officer

Find out detailed information about Prabha Bolinjkar, Assistant Manager Admin & Executive Assistant to Directors and HR Co-ordinator in Mumbai

Prabha Bolinjkar: Assistant Manager Admin & Executive Assistant to Directors and HR Co-ordinator in Mumbai

Prabha Bolinjkar

Modison Metals Ltd

Saraswat Co-operative Bank Ltd

India Safety Vaults Pvt Ltd

ICICI Bank

ICICI Bank

ICICI Bank