Built a solid track record in Client Services alongside Business and Sales Operations. Expert in
project implementation and operational improvements.

• Maintained and improved efficiency of Client Services Department processes to align and improve client daily operations with company KPIs on client satisfaction and service levels.
• Managed and inspired team that delivered inventory estimates, onboarded client campaigns, optimized and ensured impression delivery, reported and analyzed campaign performance,
improved and maintained client satisfaction, and maintained third party vendors
relationships.
• Worked with Sales to establish, build and expand business with clients through pre-sales, media planning and daily campaign management.

Director of Client Services

Reported to President to forecast, analyze and formulate targets for $140MM in annual
revenue to Sales and Product teams.
• Managed sales compensation and implemented sales programs to drive revenue goals.
Revamped Sales Operations processes to cut sales compensation management hours by 80%.
• Managed Sales Operations team responsible for Client Services and Product Operations that
led cross-functional teams in Sales, Engineering, Product Management, Finance and Marketing to onboard and implement campaigns and spearhead developmental projects for
clients and partners.
• Handled business operations including driving issue escalations, supporting business
processes and efficiencies, prioritizing vertical projects resource allocations, optimizing call
center operations, and managing vendors spend and relationships.

Senior Manager of Operations

Reorganized and integrated different vertical teams to form and manage the Sales Operations
Team responsible for Client Services, Sales Operations and Product Operations for LowerMyBills and ClassesUSA.
• Standardized Client Services business processes and workflows for all verticals cutting down client onboarding time in half, increasing technical support for product operations and kick-
started sales operations activities for the ClassesUSA and LowerMyBills Teams.

Sales Operations Manager

• Systematized lead reject monitoring to recover revenue averaging nearly $1MM yearly.
• Implemented and established complex affiliates projects with partners such as Host & Post
for Debt Settlement Partners and Data remonetization activities.
• Managed company operational activities that involved product and sales in multi-product and multidepartment projects.
• Standardized B2B onboarding workflows creating efficiencies across sales, product and engineering teams.

Product Manager

• Introduced dynamic templating for similar client types and implemented JIRA workflows to reduce client onboarding time.
• Expanded Client Services role to product operational involvement with Financial Services
verticals.

Technical Account Manager

• Analyzed and reported on retail information on different food category packaging trends.
• Migrated IRi data analyses tool and database environment to AC Nielsen system to manage
reporting dashboard for 15 different packaged goods categories.

Marketing Manager

Implemented above and below the line advertising efforts for Marlboro, Jose Cuervo Tequila
and Philip Morris Trade Marketing.
• Kickstarted client servicing of Philip Morris Trade Marketing efforts to add to Leo Burnett's
portfolio.

Account Executive

Find out detailed information about Darwin Rodriguez,  

Darwin Rodriguez:

Darwin Rodriguez

inMarket Media LLC

Experian Interactive Media

Experian Interactive Media

Experian Interactive Media

Experian Interactive Media

Silgan Containers LLC

Leo Burnett

Ateneo de Manila University