Bachelors of Science in Business Management and Operations Management

(Formerly known as LODIS ACCESSORIES, INC. and ANOTHER LINE, INC.)
• Tracked all inventory for the finished goods and raw materials warehouse.  Maintained accurate inventory levels with routine cycle counts.  Reported directly to the CEO to review inventory reports and product life cycles for strategic planning and tactical activities to meet business demands.
• Ensured all required documents are accounted for and processed immediately during the receiving of finished goods and raw materials inventory.
• Worked closely with Accounting to resolve all issues relating to vendors, invoices, payments, purchase orders, and inventory discrepancies.
• Communicated daily with vendors regarding open orders, production, delivery, and payment statuses.
• Develop and execute manufacturing and distribution operations strategy commensurate with overall company vision.
• Manage the domestic production scheduling for a team of 40 to meet tight deadlines and resolve all personnel, machinery, and material issues immediately to avoid delays.
• Achieved 30% increase in domestic production capacity while reducing raw materials stock by over 50%.
• Manage a distribution team of 10 employees which included routing, tracking, receiving, pick/pack, and shipping goods both domestically and internationally.
• Restructure international logistics achieving 25% reduction in inbound freight costs.
• Manage a Purchasing and Imports team of 4 employees which included issuing purchase orders, daily communications with vendors, product and order accuracy, scheduling and tracking inbound shipments, and quality control.
• Manage a Customer Service/Sales Support team of 5 employees to ensure timely and accurate sales order entry, addressing high level customer questions and concerns, and reviewing recurring returns to formulate strategies of improving product and service quality for maintaining total customer satisfaction.
• Process all major EDI documents from 850-Purchase Order, 860-PO Change, 810-Invoice, to 856-Advanced Shipment Notification.
• Work directly with customers and internal departments to research and confirm validity of all chargebacks; dispute invalid charges and negotiate settlements.
• Manage the allocations of all orders on a daily basis, in collaboration with the Customer Service, Sales, Purchasing, and Distribution teams to ensure goods are received on time for 100% fulfillment of all shipments and exceeding monthly and quarterly forecasts and goals.
• Improve supply chain and logistics processes to service customer's needs and achieve best in vendor performance.
• Select and train operations personnel in conjunction with Human Resources.

OPERATIONS MANAGER

• Manage a team of coordinators while overseeing multiple key accounts.
• Responsible for all logistics involved in shipping merchandise to retailers both domestically and internationally.
• Act as key contact for communications with buyers, rep groups, and customer traffic/logistics department.
• Process and track orders; verify order details; complete quote sheets, and vendor contracts.
• Extensive communications with China manufacturer regarding purchase order details, loading plans, testing procedures, shipping documents, and customer requirements.
• Manage customer profile databases, continually updating/adding information to customer profiles and creating new profiles.
• Organized trucking operations for all types of outgoing domestic freight, ensuring order accuracy and on time shipment.
• Implement solutions and refine processes to continually reduce chargebacks.

OPERATIONS ACCOUNT MANAGER

• Responsible for matching, batching, coding, posting, and verifying invoices.
• Prepared checks, handled vendor inquiries, and analyzed accounts.

ACCOUNTING CLERK

Find out detailed information about Hieu Vu,  in Anaheim, CA

Hieu Vu: in Anaheim, CA

Hieu Vu

AMERICAN ACCESSORIES, INC

SHONFELD'S USA

ORTHODYNE ELECTRONICS

CALIFORNIA STATE UNIVERSITY