Mervinjan Medenilla

Summary

A well-presented, well-mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving end user technical problems via telephone, e-mail, chat and customer facing. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential.

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