Customer Experience Expert

•	In this role, I teach others how to successfully integrate new technology into their lives. I leave them with tools and strategies to best set them up for success.
•	We enrich and improve the lives of customers by offering personalized solutions in every visit with a mobile retail store
•	I am fully knowledgeable in all iOS, Android, SONOS and A&TT products.

• Manage, maintain, and close inbound leads through multiple sales channels in a high-volume capacity, while focusing on a high-quality customer experience.
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to customer inquiries over phone, email, and live chat.
• Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly one on one experience in a luxury goods environment.

Customer Experience Assistant

• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Alerted customers to upcoming sales events and promotions.
• Provided repeat customers with exceptional care and attention
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
• Mentored new sales associates to contribute to the store's positive culture.

Assistant Manager/Sales Associate

• Organized and attended meetings, including compiling all documents and reports ahead of time.
• Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
• Answered a high volume of phone calls and email inquiries.

Executive Personal Assistant

• Assisted with the demonstration of Apple to showcase its functionality.
• Researched product's technical specifications and accurately communicated the information.
• Developed and maintained long-term relationships with small business owners
• Identified and qualified customer needs and pair them with the right resource

Business Specialist

Awarded top Salesman 4 months straight
• Examined merchandise to verify that it was correctly priced and displayed.
• Planned budgets and authorized payments and merchandise returns.
• Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Assistant Manager

• Prepared merchandise for sales floor.
• Directed individuals to merchandise locations.
• Accepted and processed returns.
• Prioritized and accomplished wide range of tasks each shift.

Team Member/ Model

Find out detailed information about D’Andre Adams, Customer Experience Expert 

D’Andre Adams: Customer Experience Expert

D’Andre Adams

Enjoy Technology

Brilliant Earth Inc

Nordstrom Inc

Sony Inc

Apple Inc

Lombardo's Gelato

Hollister Co

Glendale Community College

Marymount California University