Bachelor of Science in Computer Engineering

Sr. Application Support Specialist

to the risk management and insurance industry as well as self-insured entities, with expansive global network serving clients in more than 70 countries.
Sr. Application Support Specialist	December 2015 to Present
Managed Defect Management for various financial services applications to track issues, work with vendors on change management, ultimately fixed in future releases and reduced the number of recurring issues. Provided 2nd level Application Support on the applications like Xactware, Xact Analysis , CMS , ClaimHub. Updated and create incident management tickets in Service Now, Call Tracking applications identified defects within Xactware, Xact Analysis , CMS , Claimhub. Worked with vendor and project management team on a code changed and new fix in new upcoming release.
• Possessing specialist knowledge of operating systems, devices, application and software
• Assisting with system integrations
• Providing technical support to teams within organization, and to external clients when required
• Act as Senior Application analyst, mentor and trained new Application Analyst
• Monitor CAM/Service now que for incident and responds to questions or troubles shoot access issues.
• Monitor Service now and CAM for new works orders and fulfillment of new request.
• Account management creations/deletion user accounts in AD
• Provisioning user access in internal and external applications
• Migrating user account from IBM notes to Outlook
• Maintain and updating technical documents and procedures
• Database and Web based Administration of CMS, Xactware, Claimhub Mobile.
• Delivering regular and customized training to teams within business
• Act as primary technical contact for the client during deployment and post-implementation.
• Complete technical product installations and upgrades, including database and software installs and system tuning.
• Collaboratively develop and deliver technical training to clients.
• Provide technical input to proposals.
• Provide feedback to Sales, Product Management and Development on technical issues and future product requirements based on interaction with clients.
• Develop new or modify existing custom solutions, including reports and Interfaces.
• Monitor and maintain Windows Application Server and Active directory.
• Experience in Remote Desktop Administration (RDA) supporting enterprise accounts.
• Experience with MS Lync/Skype for Business.
• Experience in Server back up.

with its wholly-owned subsidiaries, is a value added direct marketer of technology products, services and solutions to businesses, government and educational institutions and individual consumers.
IT Support Engineer	July 2011 to November 2015
Maintains computing environment by performing helpdesk incident life cycle management and monitoring system performance, walk the user through corrective action provide professional and personal assistance to client in answering inquiries, locating information and analyzing technical requirements, Responsibilities include informing users of pertinent system information including planned system downtime.
• Install and configure computer hardware and operating systems and applications
• Basic Knowledge of AWS cloud computing
• Monitor and maintain computer systems and networks
• Talk staff or clients through series of actions, either face to face or over the phone, to help set up systems or resolve issues
• Active Directory
? On boarding Off boarding user accounts
? Managing user account in different OU
? Automating User Accounts
? Computer Accounts Group
? Group Policy
? Creations and testing of group policies PowerShell script
• Troubleshoot systems and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Set up new users accounts and profiles on-boarding and off boarding
• Respond within agreed time limits to call outs
• Supports IOS Devices, Android devices.
• System Center Configuration Manager - Managed the Help desk & Desktop Support team which supported Windows XP, Vista and Windows 7, 8 along with the MS-Office including mail services.
• Windows 10 migration and Testing.
• Investigated new technologies, software, patches, and security packages, which will improved system performance and systems administration procedures. Provide assistance
• Work continuously on a task until completion or referral to third parties if appropriate
• Resolve user issues on WAN/LAN, Voice such as Cisco phone, mobile phone, softphone and VPN connection
• Managed system applications and maintenance problem troubleshooting system and program security, applications and program management, planning and directing upgrades and testing operations to ensure optimum system functionality.

IT Support Engineer

Established new IT policies, which defined acceptable use of IT assets within the company. Fulfilled administrative responsibilities including the addition and changes to user desktop, email, accounts. Configured and monitored status of Avis network stations nationwide including VPN set up. Actively provided desktop, configuration and phone support for Hardware, Network, and Applications Carried out full installation of network equipment including new workspaces. Configured and monitored Avis mailbox with the addition of the new user creation of user's profile using ad and workgroup. Performing proactive to all Avis stations. Responsible for all biometrics synchronization every cut off.
• Managing and monitoring all installed systems and Infrastructure.
• Supervise maintenance of 200 plus computer systems and ensured functional inter and intra net networking on all systems at all times
• Act as network administrator during joint ventures and third party IP involvement
• Maintained user database interface fully updated and functional
• Provide aid in setting up multimedia, installation of relevant software for proper functioning and troubleshooting during large scale presentations and conferences involving use of technology
• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintain the companies' network infrastructure.
• Networking and providing support for Windows, Macintosh.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• IT peripherals inventory.
• Windows Server backup weekly.

IT Specialist

Held multifaceted responsibilities to configure, install and administering workstations, and POS systems that supported staff of 400 personnel. Supports Global Infrastructures Tickets in Malaysia, Handling fault calls
Successfully Assisted Network Engineer two Major Projects MSE network installation and NAIA Wi-Fi Access set up.
• Managing and monitoring all installed systems and Infrastructure.
• Installing and Maintaining operating systems, applications software and system management tools.
• Ensuring the highest level of systems of infrastructure availability.
• Able to understand computer hardware and other operating system's function.
• Strong Desktop System internal support system
• Extensive proficiency with computer software, hardware and associated OS.
• Outstanding grasp of Windows XP, 7, 8 and Mac OS.
• Able to work independently and under pressure.
• Good skills in utilizing call tracking software.
• Take responsibilities of maintained user security accounts for window 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity.
• Experience with TCP/IP and IP routing LAN, WAN designs.
• Load new or update software and systems on existing equipment.
• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.
• Installation and configuration of windows Xp, Windows 8 and Windows 7
• Responsible for troubleshooting, installation, configuration and repairing computer systems.
• Responsible for performing hardware and software performance regularly.
• SAP application support

Find out detailed information about William Jr. Carable, Sr. Application Support Specialist 

William Jr. Carable: Sr. Application Support Specialist

William Jr. Carable

Claims Management Solutions

PCMall Inc

Avis Rent a Car

Fujitsu Phil.Inc

Jose Rizal University Mandaluyong City