Sandra Castro


A highly-conscientious Customer Service Supervisor, Bilingual (English/Spanish) with over 14 years of experience in managing a team of customer service representatives to ensure their clients are receiving the best service possible. Results-oriented experience with enhancing customer service across various lines of revenue within the organization. Seeking to take next career steps with a respected company dedicated to delivering world class service and enhancing customer satisfaction. Accomplished in leveraging performance metrics to improve customer interactions and outcomes. Dedicated leader with the ability to lead teams to process and manage large account volumes without compromising service or quality.