• Handled irate customers who wanted to end their contract and converted them into renew their contracts. Took care of their concern in the best possible way, even the annoyed customer gave a satisfactory feedback to me based on the assistance I offered. • Always reflected the positive side of my organization, whenever a customer got doubts and loses his/her faith in brand. • Informed my team leader about the special cases, Taken initiative to look into the matters which were not a part of my job responsibilities however minuscule but can impact organization. Awards & Honors • Based on my performance in training, my trainers awarded me with "Best Process Knowledge" certificate and gift hamper on the day of completion of our training. • Team leader mentioned my name among seniors in the Letter of Appreciation before the completion of my own job training. • Scored perfect hundred on the day of my assessment. Skills Done the basic module of SQL. Efficient skill of creating the database, manipulating and retrieving the info using the SQL operations. Familiar with the functionalities and commands use in the SQL language; completed the online tutorial through w3school. Knowledge on Continuous Integration tools like Maven, Ant, Jenkins etc.