• Complete Call Center oversight in Utah.
• Drive lead generation for all loan officers
• Manage and direct high-performing CCR teams, training them on new sales processes that result in higher conversions
• Oversee strategy development, technology improvements, business process implementation, quality management, training, budgeting, and staffing for the department
• Work closely with key departments, including marketing and sales, to establish creative customer engagement initiatives that drive growth with Loan Lead Generation
• Doubled production within the first 3 months.
• Drove attrition from 26% to 7%.

Director

Boston, MA	December 2015-Septmeber 2017
The fastest growing, multi-billion-dollar e-commerce retailer specializing in home and commercial goods with the world's largest online selection for furniture and decor, including more than 11M products from over 10K suppliers.

Senior Manager	of Sales Development and Enrollment, Call Center

•	Assist with the initial launch of Wayfair's B2B business, building a group of more than 200 business account managers, enrollment team coordinators in Utah
•	Manage and direct high-performing enrollment teams, training them on new sales processes that result in higher conversions
•	Oversee strategy development, technology improvements, business process implementation, quality management, training, budgeting, and staffing for the department.
•	Participate in the implantation of the new Salesforce CRM platform, providing staff training, budget forecasting, and sales process guidance.
•	Work closely with key departments, including marketing and retention, to establish creative customer engagement initiatives that drive growth with B2B membership activations.
•	Implement strategic initiatives that have grown the Wayfair B2B Business from $2M in 2011 to $400M in 2016.
•	Grow the active account base from 200 in 2014 to 165,000 in 2016 and maintain a 72% NPS, 81% Repeat Rate, and >4% Attrition Rate.

Senior Manager

The Utah Business Chamber considered one of the most successful Chambers in the nation with over 13,000 members

Consultant
• Represented the Salt Lake Chamber of Commerce in multiple professional functions
• Regularly met with Principals and C-Level members of the organizations to discuss public policy and provide assistance with needs
• Presented the values of Chamber membership.

Consultant (independent)

Sears Hometown Store Juneau serving the entire Southeast Alaska Community.

Owner
• Purchased a previously failing SEARS Hometown Store directly managing all operations
• Overhauled all systems and CRM's along with independent marketing strategy
• Redesigned logistic structure for site which was implemented for all stores in Alaska and Puerto Rico.  Increased logistical efficiency by 11%
• Increased sales in the first 12-month period by over 27%

• Refurbished and expanded the mortgage division for Alaska Pacific Bank
• Managed all corporate sales relationships and oversaw all functions of multiple branches
• Implemented new CRM and marketing strategies that penetrated underserved markets
• Created call centers both stateside and offshore increasing lead flow by 768%
• Advanced the Division from last place in the market to number two

Vice President

• Created a mortgage division for the largest manufactured and modular housing dealer in the Midwest serving not only Centennial homes but competitors
• Generated a volume of $420 million in loan in first year beating projections by 73%.
• Designed remote consultation program to maximize availability and minimize overhead with Webcam interviews, electronic signing of documents and screen sharing systems

Find out detailed information about Adam Hendren,  

Adam Hendren:

Adam Hendren

First Direct Lending

Wayfair, Inc

SLC Chamber of Commerce

The Hendren Company Inc

Alaska Pacific Bank

Centennial Homes

Colorado State University