Health Care Professional with over 5 years of experience. Medical Biller/Coder certification. Knowledge of basic concepts of ICD-10, CPT, human anatomy and physiology, knowledge of practice settings, standards and ethics, record keeping, and patient care. My skill set includes Microsoft Office, Time Management Techniques, Teambuilding Exercises, Training, Coaching, Organizational Skills, Anticipatory Skills, Flexibility, Adaptability, and Mentoring.
Customer Service Professional with over 10 years of experience in Manufacturing and Service organizations. Supervisory experience with staffs of 7-15 subordinates. My skills and strengths include, but are not limited to, Microsoft Office, Time Management Techniques, Teambuilding Exercises, Training, Coaching, Organizational Skills, Anticipatory Skills, Flexibility, Adaptability, and Mentoring.

In Home Care Giver

September 2016 - July 2017
Job Summary: Responsible for providing the highest level of Customer Service in a fast paced multi-contact call center. Provided specific, accurate and timely information to callers regarding clinic locations, times of operations and directed phone calls to the correct department based on the request of the patient. Answer rates objectives 95% or higher with a 60 second handle time or less, on the average. Other responsibilities included intradepartmental transfers.
Nursing Assistant, Long Beach VA Hospital (BLS Certified)

Nursing Assistant

provides customer service, housing and care to Veterans. In my capacity, I provided
veterans with ADL (Active Daily Living) and customer service needs, on an as needed basis. I also transferred non-ambulatory patients to gurneys for baths, appointments and recreation. Additional duties were assigned as needed.
Patient Care Assistant, Long Beach Memorial Medical Center

Patient Care Assistant

is a community hospital that provides customer service and medical care to individuals in need. In my capacity I assisted all patients to maintain adequate comfort.
Operations Manager, ASAP/OSCA

Operations Manager, ASAP/OSCA

I supervised and trained a staff of 10 with day to day operations. I worked directly with Refinery Managers, and Safety Councils, to ensure that our levels of customer service remained exemplary. I monitored and updated our user friendly website and traveled to our satellite offices to train new staff.  During our peak hours I worked directly with clients on the front lines answering telephones and checking in students for training.
Customer Service Representative, American Honda

Operations Manager

is the first Japanese auto manufacturer to build vehicles in the United States. Products and services are offered to their American Customers from their corporate headquarters in Torrance California. In my capacity as a Customer Service Representative, I worked in a call center environment answering questions related to product usage, service referrals, and  assisted customers troubleshooting specific issues. Dealers and Manufacturer Representatives were also routed through our call center.

Customer Service Representative

Find out detailed information about Vickie McDavid,  in Long Beach, CA

Vickie McDavid: in Long Beach, CA

Vickie McDavid

Amen Clinic

Long Beach VA Hospital

Long Beach VA Hospital

Long Beach Memorial Medical Center

American Honda

American Honda

Cal State Dominguez Hills

Compton College