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Customer Success Manager, Client Services

Looking for new opportunities in my new home, Huntington Beach, Orange County. 
I have worked in the ad tech space, been in the thick of data, and launched countless digital advertising/social media campaigns from the agency and platform side. 
I would love to work for a company that I am passionate about, and can relate to.
Looking for opportunities in the fashion, skincare, health and wellness categories. 

• Owning day-to-day customer success management and client implementation of platform.
• Building productive ongoing relationships with direct advertiser marketing teams, advertising agencies, and agency trading desks.
• Consulting with customers on digital marketing and data-driven targeting best practices.
• An expert in targeting data, predictive modeling, and execution strategies for display, video, mobile, and digital media campaigns.
• Creating internal account plans that are based on customer strategy, executional goals, and KPI-driven targets.
• Analyzing campaign performance reports to determine campaign success, identify execution problems, and suggest opportunities for optimization.
• Identifying new business opportunities and up-sell/cross-sell opportunities.

• Managing digital and print recruitment media, marketing, and advertising for Global Fortune 500 companies.
• Providing media planning, contract negotiations and global employer branding strategy.
• Diversifying and growing client business by strategically upselling and ensuring client retention.
• Work closely with clients on an ongoing basis to discuss goals, identify opportunities and recommend media buys and services.
• Experienced knowledge with various industry technologies (i.e., applicant tracking systems, job distribution services, CRMs, Google Analytics, Tableau, and SmashFly.
• Advanced proficiency and experience in Microsoft Office (i.e., Word, Excel, PowerPoint, etc.)
• Train and host weekly, bi-weekly and monthly calls on products, tools, and services for clients.
• Use metrics and analytics to improve effectiveness of each client's recruitment initiative YoY.
• Prepare and deliver pitches to the client based off research, annual recommendations, and new implementations.

Global Media Planner | Account Manager, Client Services

• Managed accounts for five West Coast sales representative acting as main point of contact for both agencies and clients.
• Project manager live digital advertising campaigns on a daily basis including daily communication with the internal optimization teams while watching client KPI's and comparisons to industry benchmarks.
• Led creative approval process between the client, creative agencies, or rich media vendors.
• Owned client onboarding, implementation, strategy transparency, weekly data analysis, campaign performance, optimizations, and continued partnerships conversations.
• Oversaw 2MM+ in quarterly media spend, handling client budgets campaigns ranging from $10k/week to 500k.

Account Manager, Client Services

• First Sales Planner hired at HQ, tasked to create and install new processes for the Sales Planning team.
• Built and installed Rate Cards, Case Studies and client FAQ documents for Sales Planning team adoption.
• Worked internally with Account Executives, Engineering and Ad Ops to create an organized communication structure and workflow for incoming client RFI/RFP's in order to maximize client relationship success.
• Formulated and returned strategic proposals tailored to each client ask, offering programmatic display, mobile, video, and/or FBX media solutions ensuring honest recommendations for client retention and increase revenue.

Digital Media Sales Planner, Client Services

• Developed media strategy and proposal recommendations for Fortune 500 clients.
• Optimized live digital advertising campaigns including daily communication with ad networks, publishers, and creative partners while monitoring daily campaign performance comparisons to industry benchmarks and clients desired goals and KPI's.
• Responsible for monthly, quarterly, and annual dashboards containing performance updates, campaign success and budget increase recommendations for optimal client retention and revenue growth.

Digital Media Planner, Client Services

• Prospected, cold called and advised individual business owners on their branding strategy by selling Patch digital ad products to increase brand awareness and form strategic marketing success.
• Created personalized advertising proposals tailored to the needs of individual businesses.

• Developed and maintained relationships with 100+ small business owners within multiple fields.

Advertising Manager, Client Services

Find out detailed information about Hayley Duncan, Customer Success Manager, Client Services in Huntington Beach, CA

Hayley Duncan: Customer Success Manager, Client Services in Huntington Beach, CA

Hayley Duncan

TruSignal

KRT Marketing

RadiumOne

RadiumOne

Optimedia

Patch.com

San Francisco State University