Jo Anne Jensen

Summary

o Proven Operations leader with consistently demonstrated success across a range of industries and roles, including stints at both established and start-up organizations
o More than fifteen years of experience leading key operational functions including IT,
technical program management, digital marketing, business intelligence, tech support, client services, call centers, and other administrative/technical services groups
o Expert in global data collection, data management, and analytics with emphasis on
defining, implementing, and tracking operational KPIs
o Fluent with financial systems and analysis in both fixed price and hourly revenue models
o Project management professional who has repeatedly built and developed highly productive functional teams in Agile, Waterfall, and hybrid environments, including remote and globally-distributed teams
o Innovative technical strategist who successfully implemented multiple large-scale,
integrated CRM systems across a range of verticals
o Experienced with data security and accreditation; developed and implemented Information Security Management Systems: achieved SOC2 Type 2 certification; well-versed in global data privacy regulations including GDPR, Privacy Shield, and HIPPA
o Strong communication skills, innovative, high-energy, reliable leader

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