Trek Bicycle Store, Mount Pleasant, SC / Savannah, GA 2018
Bicycle Mechanic, Sales Associate
TREK Precision Fit Bicycle trained fitter and working knowledge of Ascend point of sale system. Build, repair and maintain all brands of bicycles. Provide accurate customer estimates of service and repair. Utilize extensive knowledge of bicycle brands to assist customers with proper function, sizing and fitting to individual riders. Complete special orders for shop supplies, bicycles, parts and accessories. Secure customer information for in-store and phone-in special orders and bicycle rental program. Receive incoming freight, unload and distribute in store appropriately.
The Bicycle Shoppe, Mount Pleasant, SC 2016 – 2018
Bicycle Mechanic, Sales Associate, Key Holder
Responsible for opening and closing the shop including balancing the cash register daily, repairing bicycles, providing customers with information of parts needed and accurate estimates of their services and repairs. Assisting customers with extensive knowledge of all the bicycles offered as well as proper sizing and fittings specific to each rider, securing credit card and personal information in store and over the phone for special orders and bicycle rental program completing special orders on bicycles, shop supplies, parts and accessories for individuals and store stock. Receiving incoming freight, unloaded and separated shipments then stocked and merchandised store implementing and utilizing strict quality control over pricing and merchandising stock, customer services as well as documenting and filing important paperwork.
Festiva Development Group, Charleston, SC 2015
Marketing, Church Street Inn
Secured patrons for open house viewings of the Church Street Inn followed by a marketing presentation for the Festiva Adventure Club. Assisting patrons with recommendations for dining, sight-seeing, and special events in the Charleston area. Responsible for opening and closing visitor information booths in multiple locations, keeping track of guests tour bookings, including cash deposits and patrons gifts and continuously maintaining a friendly and inviting demeanor towards Charleston residents and tourists.
Mike’s Bikes, Charleston, SC / Mount Pleasant, SC 2013 – 2014
Bicycle Mechanic, Sales Associate, Key Holder
Opened and closed the shop including closing out and balancing the register. Built, sold and repaired full lines of Giant, Electra, Eastern and KHS bicycles. Assisted customers with knowledge of the different types of bicycles, how to properly size each bike and what parts/accessories were available for the style of bike they chose. Bicycle check-in with an accurate estimate of what the repair or service may cost. Responsible for ordering individual bicycles, parts/accessories and shop supplies for shop stock and customer special orders, replenishing merchandise on shelves with correct pricing for each item and managing and maintaining a fleet of rental bicycle deliveries pick-up and returns.
Dick’s Sporting Goods, Fairfax, VA / Charleston, SC 2007 – 2012
Lead Bicycle and Fitness Associate
As a Lead Associate the priority was customer service excellence and sales. Assembled, sold, repaired bicycles and fitness equipment as well as guided customers with extensive knowledge of bicycles and fitness equipment including product recommendation and fittings specific to customer needs. In charge of department’s services, paperwork, special orders including parts, accessories and shop supplies, stock, merchandising and inventory.
FedEx Ground, Chantilly, VA 2006
Scanned incoming packages, separated and loaded packages onto outgoing delivery trucks and occasionally assisted delivery drivers with package handling on various routes.
Metropolitan Washington Airports Authority (Dulles Airport IAD) 2005 - 2006
T – 17 Mechanic
Mechanic that performed preventative maintenance and repair on a fleet of equipment, maintenance and grounds cars, trucks, vans, forklifts, and heavy duty snow equipment. Worked on a variety of tasks including sharpening a chainsaw blade, regular oil changes, fluid exchanges, hydraulic line fabrication/replacement, and the replacement of a transmission on a dual six cylinder turbo diesel engine. Other duties included logging maintenance performed in a spreadsheet format into the computer system, and escorting civilian and non-MWAA employees onto and off of the airport grounds.
Chantilly Jiffy Lube, Chantilly, VA 2004 – 2005, 2007
Customer Service Advisor
Performed preventative maintenance services on wide range of cars, trucks and utility vehicles, as a CSA and Upper Bay Technician, duties included a thirty-two point inspection of every car that drove through the bay. Advised customers and recommended services based on mileage and/or year of the vehicle. Replaced air filters, PCV valves, and serpentine belts, as well as fluid exchanges on oil, transmission, and cooling systems, followed by a quality inspection of work. As a Lower Bay Technician, duties included draining oil and properly replacing oil filters and drain plugs as well as a twelve point inspection under the chassis. Replaced fuel and transmission filters, completed drive train services, differential and transfer case fluid flushes, and lubricated zerk fittings.