Seasoned, methodical, and detail-oriented professional offering comprehensive experience in banking and financial industry; backed by expertise in employee relations and retention and customer service.
Adept at coaching, mentoring, and training staff to enhance their productivity toward sustainable growth. Effective at developing and analyzing weekly, monthly, and quarterly deliverables, as well as in addressing issues and complaints essential in achieving client utmost satisfaction. Equipped with exceptional communication and interpersonal aptitudes in building strong rapport with colleagues and individuals with diverse cultures and backgrounds. Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint), Windows, Linux, and Mac OS. Fluent in English with basic knowledge of Indonesian and Spanish.