Stephen Walls

Stephen Walls

Operations Manager/Site Leader

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Summary

Entrepreneurial and driven Executive, with 20 years of leadership expertise in managing numerous departments in the domestic marketplace. Facilitator and builder of world-class management and service development teams, with a specialty in scaled growth stages, change management, and employee relations. Proven interpersonal and networking skills, building fruitful partnerships and delivering consistent bottom-line growth. Project management to include team leadership, delegation, planning, budgeting, timeline and task management, risk and resource management. Highly skilled at employee engagement and proven leadership skills gained from managing large call centers, communications, and service environments. DEMONSTRATED ACHIEVEMENTS ? Grew Cigna-Healthspring personnel from 40 to 150. ? Increased Comcast residential sales revenue by 45 percent over three years. ? Developed the Leadership Development Program and increased employee morale by 50 percent over one year. ? Created the first internal helpdesk and increased service efficiency by 30 percent.

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