Lisa Virgilio


Customer Service Administrator - Created and tracked customer accounts, provided customer quotes, and sales order processing for global medical device company. Communicated order status to customers and follow-up as needed, invoicing, issued RMA’s and coordinated shipping to ensure timely delivery of product. Supported and assisted field sales staff to meet sales goals and always put customer first. Coordinated and interacted with company’s overseas offices to ensure product fulfillment and transfers were timely and complete. Performed new employee training and presentations. Processed credit card payments and worked closely with Accounting Dept. to enter new data and changes into accounting software programs as well as assist with collections issues.