Micaela Heiden


• Awards received: 2018 Platinum Club award, 2018 Manager's Choice award, 2017 Outstanding Sales Performer award, 2016 Rookie of the Year award • Account management, relationship management, client retention, service-oriented customer service, metric-driven sales • 9+ years of customer service and account management experience obtained from education management and financial services industries • Strong and effective professional and organizational communication and desk management skills • Persuasion, negotiation, conflict resolution, time-sensitive assignments, and experience working with diverse audiences and cultures