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Results-driven, team-focused leader with an exceptional background delivering a seamless customer experience. Strategic development capability to provide the best course of action for creatively solving problems that drive technology solutions toward successful business outcomes. Drives cross-functional initiatives and implements creative solutions focused on customer success levels. Leads and onboards prospective clients through online platforms. Delivers sustainable results through leadership, negotiation, customer relationship development, team collaboration, and articulate communication. Proficient in Python, Web Development, Geographical Information Systems, and Google Docs.

Manages and cultivates strategic customer relationships, fostering long-term relationships by using CRM software such as Zoho, Slack, and email marketing. Defines and optimizes the customer journey, develops/ oversees lifecycle processes and touch points. Engages in outreach and delivers expertise in the rapidly growing ride-sharing community. Partners with team to regularly follow up with customers through multiple channels. Identifies opportunities for continuous improvement, and regularly requests technical and design feedback to create better HyreCar products. Proactively analyzes data to develop revenue growth strategies. Monitors daily revenue and tracks growth across daily operations. Creates reports for engaging new markets within the West Coast territory.
- Onboarded new clients, successfully converting user base by 20% month-over-month.
-Forged strategic partnerships within the ridesharing community, generating business development
leads for Uber and Lyft to enhance beneficial operation of a growing client base.
- Contributed to the design of daily workflow for agents to maximize productivity and efficiency,
boosting team averages 5% to 10% of new user growth.
- Remained highly flexible to work over time hours in period of high user acquisition to meet company
goals, resulting in surpassing targeted goals and achieving growth metrics.

Customer Success Manager

Led cross-functional teams, contributing to the operations, communication, and improvement of a start-up business. Supervised a team of Operation Specialists, tracked programs, and coordinating schedules using Skedulo. Tracked car inventory and delegated tasks to Operation Specialists for delivery. Managed multiples sales account. Used Salesforce to monitor follow-up and action items. Brainstormed ideas for obtaining brand recognition in the LA market. Cultivated strategic relationships to win market share versus competitors.
- Closed sales for high-end products in excess of $80K.
- Pitched elaborate business models to prospective clients and delivered a high conversion rate.
- Ensured the organization of a detailed database of vehicles, documents, and accounts receivable.
- Recognized as a Top Sales Performer in the LA market, and applied consultative sales approach to
  upsell or cross-sell products for increased revenue.

Account Executive

Delivered exemplary service and hands-on technical support to Apple users. Promptly and effectively resolved complex issues to ensure an exceptional customer experience. Educated users on Apple Certified Programs for website create and technical support. Applied a consultative sales approach to identify local business technical needs and educate prospects on Apple’s products, or connect prospects to Corporate. Maintained an updated mobile database, tracked inventory, and recorded accurate and precise notes.
- Recognized for maintaining the highest-level Net Promoter Score.

Technical Support Expert

Find out detailed information about Alex Lopez,  in Torrance, CA

Alex Lopez: in Torrance, CA

Alex Lopez

HYRECAR INC.

SHIFT TECHNOLOGIES

APPLE, INC.

Allan Hancock College

University of California