Customer Centric ? Process Improvement and Measurement ? Global Management ? Teamwork Proven ability to transform IT organizations into creative, high-performing, customer-focused entities. I begin by introducing order and direction through metrics, measurement, and a multi-year plan of how the IT Department is going to move forward in support of the overall business goals and objectives. Initially focused on listening and understanding the environment and the needs and quickly moving on to proven policies and procedures and best practices in purchasing and budgeting and has included successful efforts in SOX, J-SOX, and ISO. As the department gets organized, then it is time to critically review the existing Applications, Interfaces, Infrastructure, Security and the team. Strong believer in providing great customer service while moving the IT Environment into Digital Transformation. Never loses sight of mentoring and growing the team and improving communications to all parties with a goal of delivering focused results and solving problems.