20+ years of leadership developing strategies and delivering customer-enterprise driven solutions
Create and manage business information systems, process redesigns, upgrades, and migrations in call center, e-commerce, transportation, telecommunications, and data warehousing functions. Develop and lead strategy, allocate on/off-shore resources, and select vendors for software implementation and deployment. Translate business objectives into innovative solutions that increase efficiency, contain costs, drive revenues, and enhance customer experience. Design scorecards and interactive dashboards for executive decision making as well as SOP’s and business proposals. Build, train, and manage performance of delivery teams. Develop relationships with senior management and key stakeholders to mitigate risk and foster best practices.