Health & Fitness

* Implement Asset Management Policies
* Manage corporate help desk operations including enterprise help desk support system and IT support staff workflows, schedules, follow-up Participate in company-wide hardware / software upgrades / updates / deployments
* Proactively monitor, maintain and perform routine maintenance on IT equipment at regional admin offices and remote clinics
* Manage Desktop Support & Field Technicians
* Standardize Laptop, PC, and monitors, copiers, printers, faxes
* Manage and Mentor Service Desk and Desktop Support Team
* Manage Desktop Support & Field Technicians to close 800 tickets a month
* Run monthly reports for tickets
* Monitor and budgets for current IT and future projects
* Provide C-Level support
* Maintain infrastructure and desktop support and data recovery
* Manage Copier, scanner, and fax in Office and deploy replacement as needed
* Apply Group Policy to Share drives and printer drives
* Provide budget for IT annually for purchase new offices
* Migrate Nas Drive to File Server
* Migrate from Fuze phone system to Shortel
* Build Esxi Host, use VSphere Esxi to create Virtural Machines: print server and  file server
* Maintain Esxi Host using VCenter
* Manage Advantex Server
* Plan and manage projects for company growth by buying other companies and turning them to our brand
* Plan and manage network, pc, phone, eye equipment to open new offices
* Manage budget to open new offices, eye & network equipment, pc & copiers
* Plan, budget, & manage PC and network refresh to new equipment for offices
* Plan, budget, manage, & deploy new software for lasik eye surgery for all offices

IT Services Manager, CA

* Image Laptops and Desktops
* Create AD Accounts, unlock users, and reset password
* Provide folder permissions
* Provide Field Work assistance to Construction Sites
* Setup Networking: Switches, VPN, Firewall, and WAP on Construction Sites
* Setup and configure copier and scanner to print server and Construction Sites
* Setup PC, laptops and monitors, at Construction Sites.
* Setup scan to email and scan to folder for end user
* Recover data from bad hard drives
* Remove virus from laptops and PC
* RMA laptops and PC

PC Technician Specialist

Contract
* Answer incoming calls for IT Support for Manage Service Provider
* Create AD Accounts, unlock users, and reset password
* Provide folder permissions
* Create Office 365 email accounts and troubleshoot when needed
* Supervise 4 Service Desk Onsite Technicians
* Support end users, email, mouse, keyboard, monitor, PC, and laptop issues
* Setup VPN RSA accounts, assist user how to sign on, troubleshoot
* Maintain printers, copiers and call for service when needed
* Troubleshoot Cisco phone and create extension numbers
* SeviceNow IT Ticketing system.  Create tickets, work on tickets, assign tickets, and resolve tickets
* Provide Level-C support for CEO, CFO, and Executives

Desktop Support Lead

Direct Hire

* Create AD Accounts, unlock users, and reset password
* Provide GPO folder permissions, printer, and hardware disable pc feature
* Setup VMWare vCenter Server 6.0 and setup VMWare clients
* Setup VDI Server and clients
* Create Office 365 email accounts
* OWA install for iPhone and iPads, troubleshoot if needed
* Install and support Airwatch issues on iPad.
* Onsite Dispatch support for end users, email, mouse, keyboard, monitor, PC, and laptop issues
* Setup VPN RSA accounts, assist user how to sign on, troubleshoot
* Setup printers, copiers on printer server.
* Troubleshoot Cisco phone issues, iphones, ipads, and android
* ConnectWise IT Ticketing system.  Create tickets, work on tickets, assign tickets, and resolve tickets.
* Build SCCM 2012 Server for Clients.  Setup SCCM 2012 Server at Client office and run software and image deployment for client. Build and deploy OS and software patches
* Train Clients how to use SCCM 2012.

Service Desk Engineer / System Administrator

Direct Hire
* Supervise 3 Desktop Support Technicians
* Train new Desktop Support Technicians on company policy, ITAD policy, imaging, ticketing system, encryption software, IP phones, advise them on providing good customer service
* Provide Level-C support for CEO, CFO, and Executives
* Follow up with them on their tickets to make sure they are handling their tickets in a priority, efficient, and timely manner.
* Follow up with the user that their IT Ticket was handled in a priority, efficient, and timely manner.
* Provide hands on & over the phone technical support for 600+ users
* Configure & update Juniper Switches, Firewalls, and Laptops
* Setup monitors, keyboard, mouse, and desktop computers for new hires
* Create images for Windows 7 and Windows 10, package software, and drivers in MDT Deployment
* Image new computers for new hires using MDT Deployment and backup computers for computers going bad
* Testing out new model PC and Laptops and creating image with Windows 7 & 10
* Configure Windows 7 & 10 Firewall, UAC,  Wifi, drivers
* Trouble shoot Windows 7 & 10, Wifi, unable to open apps, printer issues
* Install, configure and troubleshoot network copiers/printers or IP Printing
* Setup copier or printers on print server
* Diagnose, troubleshoot, maintain, and upgrade desktops
* Repair broken desktops/laptops, hard drives, video cards, monitors, and power supplies
* Install, configure and troubleshoot Microsoft Office products
* Install Office 365, trouble shoot Outlook issues, can't print from printer or to PDF, freezing issues,
* Install Shoretel software and hardware phones.
* Setup iPhones, Android, and Blackberry phones for Exchange mail
* Test out new laptop and PC
* MAC Desktop Support, imaging, setup printers, email issues, display issues, map drives, join to Windows domain
* Setup VMare on Windows 7  Windows 10 for remote users
* Configure VPN software RSA
* Assist users with VPN and trouble shooting
* ConnectWise ticketing system, create tickets, escalate tickets, work on tickets

IT Desktop Support & Network Technician, Desktop Engineer, Team Lead

Contract
* Provide hands on & over the phone technical support for 300+ users
* Create AD Accounts and give folder permissions, disable accounts
* Providing access for user to certain groups VPN, Accounting, Marketing, IT, Intranet Access
* Update computers using Software Center 2012
* Setup monitors, keyboard, mouse, and desktop computers for new hires
* Image new PC for new hires & backup computers for computers going bad
* Install, configure and troubleshoot network printers or IP Printing
* Diagnose, troubleshoot, maintain, and upgrade desktops
* Repair broken PC/laptops, hard drives, video cards, monitors, & power supplies
* SCCM 2012 Perform Zero Touch Installation, Windows 7, 8.0, 8.1 & 10 OS Deployment & Driver Package, Create Boot images
* SCCM 2012 to deploy applications, configure and troubleshoot Microsoft Office products

IT Desktop Support & Help Desk Analyst

Contract
* Provide hands on technical support for 550+ users
* Create Accounts, Unlock, and Reset password in Active Directory
* Install and Run VDI/Virtual environments/ VMware in Windows Server 2008
* Install Firmware updates for Cisco Switches and Firewalls from flash drive
* Setup Cisco Switches on rack and install cabling
* Basic configure Cisco Switches: create hostnames, password, ip address,
* Setup monitors, keyboard, mouse, and desktop computers for new hires
* Setup new accounts and computers for new hires
* Image new PC for new hires and backup computers for computers going bad
* Install, configure and troubleshoot network printers or IP Printing, VPN Configuration
* Diagnose, troubleshoot, maintain, and upgrade desktops
* Repair broken PC/laptops, hard drives, video cards, montiors, & power supplies
* Install, configure and troubleshoot Microsoft Office products
* Troubleshoot user login issues for Windows XP, Salesforce, Servers, WebDirect, and Radar
* Create Sharepoint accounts and give permissions
* Add Exchange emails to Android, iPhones, MS phones and Blackberry's, and tablets
* Trouble shoot mobile devices and tablets

IT Desktop Support

Direct Hire

* Migrate Microsoft XP to Windows 7 for computer OS update or computer update
* Migrate Microsoft Office 2003 to 2007 for PC OS update or computer update
* Migrate Microsoft Office 2007 to 2010 for PC OS update or computer update
* Trouble shoot Ares software when running to error codes and resolving them when Engineer is writing a job
* Trouble shoot when Ares software cannot convert to PDF or print to a plotter
* Use Google maps to verify that pools, splices, Man Holes, and Splice Boxes are at actual location to apply proper pricing to project and before Field Technician is send out to start the project
* Audit Engineers quality of work before submitting to clients
* Advise Engineers to make corrections on work
* Verify all documents are filled out correctly before submitting to clients
* Verify all corrections have been made by Engineers

Quality Control & Desktop Support

Contract

* Technical Support for customers over the phone on software & hardware issues
* Remote in customers computers to trouble shoot & install software on computers
* Install X-Charge software with Point Of Sale Software for them to integrate
* Installing updates of X-Charge software to Point Of Sale Software when required
* Remote in customers computers and teach customer on how to use X-Charge
* Configure X-Charge software to work with Point Of Sale Software
* Remote in customers computer install drivers for credit card machines & printers

Hardware and Software Skills
Hardware:
* 6+ years IBM Compatible PC's Dell Dimension, HP, and Gateway Workstations
* MAC Desktops iMacs, Macbook Pro, Mac Book Air. iPads, iPhone, & Android
* Routers, Switchers, Hubs
* I7, I5, I3 Intel, AMD Processors
Maintenance:
Peform Virus updates, run virus scans, defrag hard drives, scan surface of hard drives.  Update Windows Operating systems for most recent updates. Install Antivirus and Spyware software, Windows 7, Windows Server 2016 & 2012, and Microsoft Office 2016 on computers. Use Norton Ghost for backing up hard drive to another hard drive
Networking:
* Connect computer equipment to network. Network troubleshooting.
* Setting up Wireless Networks, VPN Configurations, Routing, and Switching.
* Configuring Hewlett Packard computers for network.
Operating Systems:
* MAC OS X 10.10.5 to 10.12.2, Fedora 26.0 Linux
* Windows XP, Windows Vista, Windows 7, and Windows 10

Help Desk

Find out detailed information about Darryl Tran,  in La Habra, CA

Darryl Tran: in La Habra, CA

Darryl Tran

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