Experienced Quality Analyst who excels in identifying opportunities to make an impact on the company's bottom line and the success and satisfaction of our associates.
From new hire on-boarding and developing our associates through on-going training, to analyzing service data and managing 3rd party service programs, I have helped drive our company culture to become #1 in our industry in overall customer satisfaction.
Strong project management experience, having led the implementation of a number of key projects, such as gaining thousands of customer insights per month via 3rd party survey implementation and developing online training material for our business partners.
Having worked remotely for over 8 years, I'm a proven self-starter, delivering work of consistently high quality. I've worked hard to foster relationships, both internally and externally, in order to provide value to the organization through consistent communication and collaboration on key initiatives.