Providing great experiences for our customers has been a primary focus of mine. From developing our associates skills to analyzing service data to managing a 3rd party customer service survey program, I have helped drive our company to become #1 in our industry in overall customer satisfaction.
Having worked remotely for over 8 years, I have proven to be a self-starter, delivering work of consistently high quality and the ability to add projects to my responsibilities when they are needed by the company. I'm also a strong project manager, having implemented a customer service survey program while working remote that has gained thousands of new insights while rewarding our associates for great service.
While I've worked remotely, I value the relationships I've made and work hard to foster those in order to provide value to the organization through consistent communication and collaboration on key initiatives.