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Operations Manager/Executive Assistant

I am a master's student Inspired to help creative organizations thrive through innovative leadership. I am passionate about people operations, cultivating a healthy work environment,  and fostering engagement. I am a professional multi-tasker who is well experienced in spearheading various projects simultaneously while paying attention to every nitty gritty detail in the process. I am process oriented and find joy in executing epic visions!

-Direct tradeshow and launch events for innovative device line. 
-Manage and reconcile expense reports and contracts within time constraints.
-Facilitate weekly team meetings and coordinate onsite product training for all current and new team members.
-Update protocol and procedures for marketing strategy of product launches. 
-Oversee all aspects of eCommerce operations including sales and marketing departments.
-Manage customer service team and ensure all communications are focused on achieving customer satisfaction with every interaction.
-Manage ZoHo CRM and assist with answering tickets in a timely manner.
-Utilize Shopify platform to fulfill orders and manage ambassador program through Leaddyno.
-Oversee analytics on third party applications through Shopify platform.
-Contribute ideas for store site optimization and evaluate ad spend on social media platforms
-Ensure all product inventory and shipment updates are accurate on Shopify daily. 
-Curate marketing campaigns with ambassadors and affiliate partners.
-Key point of contact for all wholesale accounts and ensure all retail locations are fully supported.
-Main lead for quality control processes and shipping operations in HQ. 
-Manage special projects, as agreed with CEO.
-Liaison for all contracted PR companies, conducted edits for publications and articles and pitched to tier 1 media.
-Responsible for curating marketing campaigns, social media content, and oversee affiliate program for YouTube, Instagram, and Facebook.
-Facilitate weekly team meetings and coordinate onsite product training for all current and new staff members.
-Coordinate travel and accommodations for CEO and team members.


-Conducted cognitive and behavioral assessments for all patient admissions.
-Facilitated care conference meetings with interdisciplinary team and responsible party.
-Resolved grievances and theft & loss reports within time constraints.
-Liaision for caseload patients and outside medical services.
-Assisted with maintaining daily PPD and creating daily nursing schedule for all hospital 
-Operated front desk services and assisted administrator with ongoing projec

Social Services Assistant

-Facilitated weekly mentorship mastermind groups focused on leadership and personal development for entrepreneurs over 8-week period 
-Trained clients 1:1 on overcoming personal challenges utilizing 15 Laws of Invaluable growth curriculum
-Curated growth plans for group mentorship and developed effective accountability system within mastermind groups

Independent Trainer

Find out detailed information about Gennalyn Aldana, Operations Manager/Executive Assistant in laguna hills, CA

Gennalyn Aldana: Operations Manager/Executive Assistant in laguna hills, CA

Gennalyn Aldana

QYKSonic

Laguna Hills Health and Rehabilitation

John Maxwell Team

San Francisco State University

Vanguard University of Southern California