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Enthusiast Operations Manager with 10+ years of experience at Backcountry.com, increased
801-657-6125 productivity 30% in three months by implementing 5s and Lean training across all
departments. Cut overtime 18% during our busiest time of year by reworking building hours
and schedules. Skilled in Continuous Improvement, Training and Mentoring, Agile, and
[email protected] Business Process Improvement.
• Dynamic leadership abilities specializing in employee development and training
Ogden, Utah • Streamlining business processes and increasing productivity levels within
multimillion-dollar corporations through Scrum & LEAN manufacturing principles
• Accomplished Operations Manager with expertise in organizational management,
business administration, cash management, customer service, and relationship
management
• Conduct business and build relationships in Spanish
SUMMARY • Increased daily work flow and throughputs by creating smaller teams
within the team to increase communication and collaboration for the
4 year university degree entire team
8 years operations manager • Revamped the team culture by increasing expectations and in equal form
15 years administrative increased opportunities for recognition and reward
8 years marketing
3 years scrum INBOUND DISTRIBUTION CENTER MANAGER
19 years training & development 01/2011-11/2016
8 years agile
9 years financial management • Responsible for the supervision, training, and professional development of
a team that ranges from 25-45 team members with experience in
receiving, inventory, and returns departments
• Increased 99.1% yearly average for inventory accuracy on over 85,000
unique skus to 99.5% as of 11/2016 within Utah Fulfillment Center
• Managed daily work flow to increase throughput and meet customer
service level agreement goals by creating standard operating procedures
and up to date training materials
• Fostered a team culture with an ever-changing staff that promotes
employee engagement through continuous learning
• Built and cultivated a cross trained team where 90+% of team members
were proficient in multiple areas of the fulfillment center
