Tech

IT Helpdesk Supervisor/System Administrator

Director OF IT with 20 years experience evaluating, planning, implementing and supporting complex network environments both onsite and remote locations. Project management leveraging expertise of networking, firewalls, operating systems and virtualization. Organized, highly motivated, goal-oriented individual with strong leadership capabilities. Like to travel for business related projects.

Managed Helpdesk Department for a staff of 180 users onsite and 2 remote locations with an additional 20 users.
•	Run and oversee day to day operations.
•	Train and assist other technicians.
•	Oversee offsite technical needs such as VOIP, computer, Audio Video, Wi-Fi for events such as fundraisers, command centers, satellite offices, etc.
•	Contribute in meetings with vendors to get pricing for projects and company needs.

•	Project coordinator of upgrading our phone system from Avaya on prem PBX to 8x8 cloud base PBX with 200 Polycom phones with zero company business hours downtime.
•	Assisted in migrating users from prem exchange server to Office 365 Hybrid environment.

•	Assist in managing Office 365, Active Directory, DNS, DHCP, File Servers, Print Server, SharePoint, Veeam Backup, Acronis Backup, File maker, Avaya, 8x8 and more.
•	Configure and Maintain Palo Alto firewall according to the organization's security policy.
•	Project coordinator of upgrading all our 200 users from older windows 7 systems to new Dell Windows 10 (custom image ) systems.
•	Assessed, Implement, Configure and Maintain various Servers to windows 2016.

Managed IT needs for a staff of over 200 users. Designed and implemented multiple complex projects from concept to fully operational status. Serviced over 35 clients with different IT demands.
•	Managed and supervised large client onsite with over a 100 users while providing remote support to other clients as well.
•	Interviewed, hired, trained and assisted other technicians.
•	Went offsite to deploy network infrastructure and provide support to multiple award shows like the Golden Globes at Hilton Hotel and ACMA's on the MGM Grand Casino and the American Music Awards at the Microsoft Theater.
•	Managed and Deployed Active Directory, DNS, DHCP, File Servers. Print Servers, Blackberry Enterprise Servers, Enterprise Vault, Symantec Backup Exec, Filemaker, Google Apps, Postini, Avaya, and more.
•	Configured and Maintained various firewalls according to the organization's security policy.
•	Deployed, Configured and Maintained Windows 2000, 2003 and 2008/R2 server environments.
•	Managed and Deployed various Anti-Virus/Anti-Spam Solutions.
•	Assessed, Implemented, Configured and Maintained various Exchange Servers (2003, 2007 and 2010).
•	Worked with and managed IIS along with other products that use IIS as their platform for their WebUI.

IT Manager/System Administrator

IT Consulting Services
Consulted and provided IT solutions for small to medium sized clients.
•	Designed and implemented wide-area network connecting satellite offices to corporate headquarters.
•	Built and installed computer systems to customer specifications.
•	Provided remote and onsite support.
•	Provided maintenance, troubleshooting, system updates/upgrades.
•	Established and administered periodic testing of network backup and recovery procedures to protect corporate data and system assets.

Self Employed

Manage Network Infrastructure for over 150 users.
•	Managed Novell, Windows, and Mac server environment.
•	Created Images to standardize and reduce deployment time of computers in the environment
•	Managed user accounts and permissions according to security compliance.
•	Configured local and network printers.
•	Established and administered periodic testing of network backup and recovery procedures to protect corporate data and system assets
•	Went offsite to deploy network infrastructure and provide support to multiple award shows like the Golden Globes at Hilton Hotel and ACMA's on the MGM Grand Casino.

System Administrator

3
Provided desktop support for specialized hardware and software systems used in by the Boeing. Configured software according to each User's needs while maintaining a high security compliance.


Certifications and Designations

Help Desk Support/Level

Find out detailed information about YONI VERA, IT Helpdesk Supervisor/System Administrator in Norwalk, CA

YONI VERA: IT Helpdesk Supervisor/System Administrator in Norwalk, CA

YONI VERA

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