Bachelor of Science in Business Administration

With two years of experience as a Bookkeeper and more than five years as a Customer Service Representative, I adept at managing multiple account assignments and queries in a courteous and professional manner. Possess a bachelor's degree in Business Administration.

• Process service coordinators' client evaluations and progress reports
• Prepare documents for data entry: using different types of software applications
• Proofread, merge, format, print and mail documents
• Ensure clients' future evaluations schedule is correct if not make corrections
• Provide courteous and professional customer service
• Receive a high volume of calls and transfer them to the appropriate departments
• Cover call center and front desk
• Welcomes visitors in person
• Direct visitors
• Issue visitor badges

Administrative Assistant/Call Center Representative

• Performed cashier duties
• Opening and closing register
• Greeting and attending customers
• Processed payments either cash or electronically
• Answered phones and stocked products

Customer Service/Cashier

• Temporary assignment for the Firecracker Fandango event
• Accounts Receivable and Accounts Payable
• Maintained QuickBooks accounts current
• Processed vendor's applications
• Processed vendor's cash receipts
• Prepared and posted event entertainers' checks
• Processed and posted sponsors' checks
• Coding and Posting transactions using online banking
• Personally made deposits to the bank
• Prepared transaction logs for payment approval-Excel sheets
• Processed invoices for prompt payments on accounts
• Monthly Bank Statement reconciliation
• Appropriate adjusting entries to close the month period
• Print financial reports as needed
• Customer service
• Clerical assignments as needed
• Phone, filling, scanning and faxing

Executive Assistant Downtown

• Recommended products based on customer needs and demands
• Answered questions regarding products
• Provided knowledgeable, honest, and superior customer service
• Maintained a knowledge of sales and promotions
• Prepared sales slips and arranged delivery of furniture
• Created and approved new credit accounts for financing purposes
• Processed cash receipts
• Manage a large number of Inbound/Outbound calls in a timely manner
• Take payments over the phone
• Ensured payments are posted to the correct open invoices
• Monitor aging accounts
• Arranged customer payment plans
• Processed payments on rental properties

Customer Service Representative

• Performed cashier duties. Opening and closing register
• Greeting and attending customers
• Processed payments either cash or electronically
• Answered phones and stocked products

• Work closely with different departments to process work orders
• Using different types of software programs (Falcon, DTI, Excel, and A/R 5000)
• Performed Circulation and Subscriptions of Newspaper
• Created new and updated customer accounts for newspaper subscription and ads publication purposes
• Accounting duties- Updated customer orders (obits) into A/R 5000 software for accounting purposes
• Assisted and resolved customers' inquiries about subscriptions or advertising
• Formulated, prepared, and issued bills and invoices
• Processed cash receipts and payments on accounts either with cash, check or debit/credit
• Prepared and electronically submitted daily manifest reports and submitted a copy to postal office
• Collected and distributed mail
• Prepared, balanced, and processed tapes with invoices
• Prepared newspaper and tear sheets for filing purposes
• Answered phones, scanned orders, and filing

Administrative Assistant/Account Receivables

• Provided clients comprehensive market information
• Data entry and updated customer files
• Processed customer orders and invoices
• Processed cash receipts and payments on accounts
• Bank deposits and daily accounting reports using QuickBooks software
• Filed tear sheets and prepared excel sheets for maintaining records
• Answered phones and scanned orders

• Worked at the sales floor assisting prospective customers with their future purchases
• Performed all type of cashier duties: opened and closed register
• Assisted customers with all types of complaints and attempted to resolve them in a timely manner

Sales Associate/Customer Service

• Generated fine jewelry sales with suggestions for appropriate selection
• Assured ultimate customer satisfaction in a fast-paced environment

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