Associates Degree in Business Administration

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Customer Service Manager

*Over 5 years experience managing the sales floor and operational workings of a multi-million dollar luxury boutique.
* Exceptional communication and interpersonal skills resulting in solid relationships with return clientele, team members, and various associates across the company.

? Met or exceeded company sales goals along with KPI's consistently.
? Motivated and trained stylists in product knowledge and sales techniques.
? Organize areas in the store and resolve any issues that might arise with customers or staff.
? Respectfully and patiently address client issues, working professionally to ensure the client's happiness while adhering to company policies.

• Maintained constant dedication to quality, maximized accuracy, and ensured jobs were completed correctly the first time.
• Contributed to repeat and referral business by using strong customer service and problem solving skills.
• In depth knowledge of all parts and procedures, allowing for customers to have a seamless experience with both purchases and services.

Parts Sales /Customer Service Specialist

? Managed all operational aspects of daily functioning of mainline boutique.
? Efficiently managed shipping team whom organized stockroom, replenished sales floor, received and processed all incoming/outgoing shipment.
? Implemented strategy to better organize multiple stockrooms, adhering to corporate standards as well as the needs of the sales team.
? Oversaw inventory twice a year as well as reconciling discrepancies, resulting in the store's lowest shrinkage to date
? Completed and followed up on client repairs, fulfillment of supplies, maintenance requests, product damages, etc.
? Organized sales reports and effectively communicated needs to our buyers and allocators, resulting in consistent sales growth for the store and allowed us to consistently beat our KPI goals.
? Managed the selling floor of a luxury boutique, assisting clients and sales associates to ensure the highest level of service is given.
? Developed and maintained personal client book. Deliver outstanding customer service and act as a face of the brand.
? Generated sales and met sales goal using different selling skills.

Floor Manager/Operations Supervisor

Find out detailed information about Nicholas Sawaya, Customer Service Manager in Newport Coast, CA

Nicholas Sawaya: Customer Service Manager in Newport Coast, CA

Nicholas Sawaya

LEVI STRUASS

PERFORMANCE INDEPENDENT PORSCHE

BURBERRY, LTD

SANTA MONICA COLLEGE