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DIRECTOR OF OPERATIONS/ADMISSIONS

I have over 15+ years of work experience ranging from apprenticeships to management. Committed to excel in sales using my strong interpersonal skills. I have climbed my way to the top ranks, helping entrepreneurs establish solid foundations for their companies to succeed in collaborative environments along the way maintaining 100% client retention. During my tenure I found I have a passion for helping others succeed personally and financially. Successfully started my own LLC, assisting others achieve financial independence.

• Effectively manage staff, hiring staff, schedules, payroll, day-to-day operations of clinical needs, client needs, intakes and discharging.
• Establish new business accounts and maintain current account relations for networking incoming client admits.
• Manage vendor accounts and process work orders (maintenance, supplies, merchant accounts, finance accountant, property management team).
• Create and update policy/procedure manuals up to state requirements.
• Achieve and manage business licenses, city permits, safety codes and requirements. Following Human Resources procedures implemented
by the Employment Development Department.
• Process all financial transactions while establishing relations with clients and their families.
• Execute personal assistant needs of senior executive (auto rentals, banking needs, scheduling appointments).
• Provide crisis intervention aversion utilizing interpersonal skills and intervention training in a high-level stress environment.

• Responsible for establishing new relationships within the network of health care professionals and/or facilities.
• Recruit new client support staff technician employees.
• Travel within and out of state to partake in luncheons, professional seminars, trainings and outreach marketing events to establish new
client resources.
• Create open relations with Alumni and pursue continuing care for discharging clients.
• Train staff on state mandated policy/procedures and medical based web portal that is paramount in the utilization process of billing
reimbursements.

CLIENT CARE ACCOUNT MANAGER

Responsible for the customer satisfaction surveys to reflect "completely satisfied" and if not, execute accommodations to the customer
ensuring it reflects utmost customer satisfaction of the service department.
• Answer phones and schedule appointments for the customers.
• Work in harmony with service repair workers and customer work orders to be proficient on timing of promised delivery of vehicles.
• Assist service manager in diverting disgruntled customers to achieve customer satisfaction before leaving the dealership.
• Responsible to accommodate and greet all incoming customers in the service department, establishing first introduction to their service
advisor or service manager as requested.
• Manage courtesy shuttle appointments for pick up and drop offs.
• Effectively manage service valet and their duties.

CUSTOMER SERVICE CONCIERGE

Successfully sold both new and used cars. Consult with sales team. Created and calculated financial plan with sales contracts. Worked 60
hours on average per week and closed an average of 2-3 units per week.

SALES CONSULTANT

• Responsible for maintenance of shop and stocking parts and storing cars. Answered phones and assisted with web-based parts ordering.
• Responsible for weekly payroll delivery.

APPRENTICE

Find out detailed information about Greg Koehler, DIRECTOR OF OPERATIONS/ADMISSIONS in Costa Mesa, CA

Greg Koehler: DIRECTOR OF OPERATIONS/ADMISSIONS in Costa Mesa, CA

Greg Koehler

OCEANVIEW TRANSITIONAL LIVING INC

OCEAN RECOVERY

STERLING BMW

THOMAS CHEVROLET

COUNTY CORVETTE

Delaware County Community College

Life Coach Institute of Orange County