Strategist, Customer Experience Expert and Executive Growth Leader as CRO/Head of Sales. Highly skilled in leading, implementing, and delivering growth outcomes that are deeply aligned with brand, advanced positioning and voice of the customer. Known for promptly identifying actionable real-time insights at each customer touch-point, leading to customer conversions, retention, and advocacy. Refinement in strategy; Proprietary 21-Element Lens co-developed with Stanford Graduate School of Business. Engagements range from B2B2C outdoor, sports, healthcare, high technologies, ecommerce and IoT. Highest producing Partner @ Altus Alliance in gross fees and Client ROI in 2019, 19.2X.
Value Offered: Market Driven Intelligence - Sprint and Research | Customer Experience | Strategy and Execution | CRO-Sales, Business Development, Operations, Digital Transformation | Digital Marketing and Media | Brand Strategy | Ecommerce | B2B2C and D2C
Insights of Best Practices: • Brand and Positioning Strategy is essential and separate and apart from operational effectiveness • Create a Customer Experience obsessed culture driving innovation • Integrate human and digital technologies that accelerate revenue • Drive total alignment with Brand, Sales, and Marketing • Bottom Up-Market Driven Intelligence, Evidence of Trends, Implementation Sprint • Visual essays and reviews have appeared in; The New Yorker, Condé Nast, Fast Company, Harvard Business Review, Outside Magazine, Men’s Journal, and Traveller